Customer Complaints Handler

Bristol Industrial; Harborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A reputable document storage company in Lutterworth is seeking a Customer Complaints Handler. The role involves monitoring customer inquiries, conducting investigations, and preparing reports. Ideal candidates will have experience in customer service, strong writing skills, and proficiency in Google Suite. Offering £13.89 per hour in a supportive team environment with structured hours.

Benefits

Competitive hourly rate

Valuable experience in a supportive work environment

Structured work schedule with weekends off

Qualifications

• Significant experience in customer service or complaints handling required.
• Strong report writing skills essential.
• Proficiency in Googlesuite, Word, Excel, and Outlook necessary.

Responsibilities

• Monitor and manage the customer service inbox.
• Triage and prioritise complaints effectively.
• Conduct detailed investigations and escalate issues as necessary.
• Compile and prepare incident reports for managerial review.

Skills

Proven experience in a customer service or complaints handling role

Strong report writing skills

Proficiency in Googlesuite, Word, Excel, and Outlook

Excellent communication and interpersonal skills

Ability to work collaboratively within a team

Strong organisational skills and attention to detail

Job description

Are you passionate about delivering exceptional customer service and adept at handling complaints with professionalism and care? A rewarding role awaits as a Customer Complaints Handler for a reputable document storage company in Lutterworth. This temporary ongoing position offers the chance to work within a supportive team environment, where your skills and dedication will be highly valued.

Role Overview

As a Customer Complaints Handler, you will be an integral part of a dedicated team of four, working from 9 am to 5 pm, Monday to Friday. Your primary responsibility will be to monitor the customer service team's inbox, identify and highlight issues, elevate concerns, and conduct thorough investigations. You will also be tasked with building comprehensive incident reports for managers to present to clients.

The role requires candidates to undergo a basic DBS check and provide verifiable employment/education history as part of the process due to the nature of the client. This is free of charge as Meridian Business Support cover the cost.

Key Responsibilities

• Monitor and manage the customer service inbox.
• Triage and prioritise complaints effectively.
• Conduct detailed investigations and escalates issues as necessary.
• Compile and prepare incident reports for managerial review.
• Utilise Googlesuite, Word, Excel, and Outlook to manage tasks and documentation.

Skills and Experience

• Proven experience in a customer service or complaints handling role.
• Strong report writing skills.
• Proficiency in Googlesuite, Word, Excel, and Outlook.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively within a team.
• Strong organisational skills and attention to detail.

Benefits

• Competitive hourly rate of £13.89.
• Gain valuable experience in a dynamic and supportive work environment.
• Enhance your skills in customer service and complaint management.
• Work with a reputable company known for its commitment to excellence.
• Enjoy a structured work schedule with weekends off.

This role is ideal for individuals who thrive in a fast‑paced environment and are committed to providing top‑notch customer service. If you are ready to take on a new challenge and make a significant impact, this position offers a fulfilling path forward.

Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Business for this vacancy.