Customer Complaints Administrator

CONNELLS GROUP; Nottingham; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading property services group in Nottingham seeks a Customer Complaints Administrator. The role involves addressing and resolving customer complaints, requiring excellent communication skills and a strong customer service background. You will investigate customer concerns and provide detailed responses while gaining valuable experience in the lettings business. Full training is provided along with excellent career progression and various employee benefits, including a birthday day off and a pension scheme.

Benefits

Day off on your Birthday!

Pension Scheme

Great work life balance

Discounts on products and services

Cycle to work scheme

Access to Employee Assistance Programme

Qualifications

• Strong customer service background.
• Interest in lettings business.
• Ability to investigate and resolve issues.

Responsibilities

• Handle and investigate your own caseload of customer complaints.
• Respond to correspondence and calculate gestures of goodwill.
• Provide thorough written responses explaining findings.

Skills

Excellent communication skills

Building relationships

Time management

Complaint handling experience

Self-motivated

Job description

Customer Complaints Administrator

Do you have a strong customer service background? Are you interested in learning about the lettings business, including letting properties and property management? Do you enjoy investigating and finding resolutions?

Countrywide, is part of the UK’s largest Property Services Group, and we are looking for a Customer Complaints Administrator, to join our friendly team.

Whilst we strive to provide a market-leading service, despite our best efforts, occasionally things do go wrong. This is where our Customer Complaints Administrators play a pivotal role. Ensuring that our customer's concerns are dealt with in a professional manner, we`re on the lookout for those with great communication skills!

Salary Range: £24,475 - £25,575

Working Pattern: Monday – Friday: 9.00am – 5.30pm

Location: Office based in Annesley - NG15 0DT

Responsibilities of a Customer Complaints Administrator:

• Work within a team office environment handling and investigating your own caseload of customer concerns/complaints.
• Responsible for impartially and fairly investigating and responding to correspondence, calculating and proposing any gestures of goodwill and updating the customer within pre-determined timescales.
• Speaking with customers, and other areas of the letting’s business to form a complete investigation using evidence.
• Formulating a thorough written response to concerns/complaints whereby you explain your findings.

Skills and Experience to be a Customer Complaints Administrator:

• Excellent communication skills – both written and verbally.
• Good at building and maintaining relationships with customers and stakeholders across the business.
• Effective time management and managing expectations.
• Previous experience in either Lettings or in a complaint handling roles is desirable, but full training will be given.
• Self-motivated – able to work independently whilst maintaining a role as part of our team.

Opportunities of being a Customer Complaints Administrator:

• Full training provided in all areas of residential lettings.
• Excellent career progression, with opportunities across the business.
• Qualifications in residential lettings.

Benefits of working Connells Group UK:

• Day off on your Birthday!
• Pension Scheme.
• Great work life balance.
• Perks at Work – Discounts on products and services inc electrical & travel.
• Discounts on estate agency, mortgage, conveyancing and surveying services.
• Access to Lifeworks 24hr, 7 days per week Employee Assistance Programme.
• Cycle to work scheme.

Countrywide is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

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