Customer Communications QA Leader

Virgin Money UK; Glasgow; Hybrid; GBP 38,000 - 48,000; Full time

Job summary

A leading financial services provider is seeking a Customer Communications Quality Control Manager to ensure high-quality, compliant, customer communications. This role involves developing processes, generating quality metrics reports, and collaborating with various departments. Ideal candidates will have experience in quality control within financial services, strong analytical abilities, and excellent communication skills. Additional benefits include a competitive salary, private medical insurance, and a flexible benefits scheme. This position is hybrid with travel to Glasgow or Gosforth required.

Benefits

25 days holiday, increasing to 30

Private medical insurance

Competitive pension

Performance-related bonus

Training and development

Flexible benefits scheme

Life assurance

Paid volunteering days

Qualifications

• Proven track record of working in a quality control role.
• Experience with complex data sets.
• Excellent knowledge of Consumer Duty regulations.

Responsibilities

• Develop quality control processes for customer communications.
• Generate reports on communication quality metrics.
• Implement strategies to enhance communication quality.

Skills

Quality control experience in financial services

Analytical skills

Verbal communication

Written communication

Problem-solving skills

Education

Relevant marketing or risk qualification

Job description

A leading financial services provider is seeking a Customer Communications Quality Control Manager to ensure high-quality, compliant, customer communications. This role involves developing processes, generating quality metrics reports, and collaborating with various departments. Ideal candidates will have experience in quality control within financial services, strong analytical abilities, and excellent communication skills. Additional benefits include a competitive salary, private medical insurance, and a flexible benefits scheme. This position is hybrid with travel to Glasgow or Gosforth required.