Customer Communications Lead

Ayvens; Slough; On-site; GBP 38,000 - 40,000; Full time

Job summary

A leading mobility solutions provider in the UK is seeking a Communications Manager to oversee operational communications and ensure quality control across all customer interactions. The ideal candidate will have strong stakeholder management skills, a proven communication background, and the ability to manage multiple projects under tight deadlines. This full-time, fixed-term position is based in Slough, offering a competitive salary and inclusive work culture.

Benefits

Competitive salary

Generous contributory pension scheme

25 days holiday

Volunteering days

Employee Referral Scheme

Qualifications

• Proven track record of success in similar communication-focused role.
• Strong stakeholder management and communication skills.
• Ability to work under pressure managing multiple projects.

Responsibilities

• Manage development & delivery of operational communications.
• Lead improvement in communications skills across the team.
• Manage customer communications governance and quality control.

Skills

Stakeholder management

Communication skills

Analytical skills

Customer centric approach

IT literacy

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

At Ayvens progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us and get better with every move.

Product & Marketing is responsible for the development oversight and performance of the Ayvens suite of products and services; the translation of these to market channel and subsegment propositions and the optimisation of promotional activities to create demand best positioning Ayvens within the UK market.

As we move forward with our integration this is a tremendous project based opportunity to join us for a fixed term contract of 12 Months

Overall Purpose

Manage the development & delivery of operational communications throughout the customer journey (operational updates on-boarding in-life & contract renewals).

Lead improvement in communications skills across the Product & Marketing team

Manage customer communications governance and quality control

Key Accountabilities

• Manage design and development of improvements in Operational Communications.
• Support Head of P&M Operations with roadmap to digitise Operational Communications.
• Manage customer communications governance and quality control ensuring compliance with consumer duty and company policies.
• Manage record keeping review and improvement in Customer Communications.
• Represent Product & Marketing Operations with key stakeholder relationships in the business.

Act as Communications SME for the wider business.

Use business data (CQC reporting) to identify areas for communications improvements.

Manage supplier relationships in line with business policy to ensure efficient and compliant delivery of communications and continuous improvement.

Skills Experience & Background

Proven track record of success in similar communication focussed role.

Evidence of strong stakeholder management / communication skills with the ability to influence.

Strong teamworking and collaboration skills.

Engaging and inclusive approach proposing new ideas and contributing to the change process

Strong analytical presentation and communications skills.

An ability to illustrate a customer centric approach.

Working knowledge of Consumer Duty and the cross cutting rules.

Good standard in IT literacy inc a working knowledge of core Microsoft applications (Word Excel MS Teams)

Supplier or Relationship management

Ability to work in a dynamic face paced environment enjoying the challenge of managing multiple projects simultaneously working under pressure and to tight deadlines.

What We Can Offer

Competitive starting salary c38000 - 40000

Generous contributory pension scheme

25 days holiday in addition to bank holidays

Volunteering days to assist in charity work

Sustainability Initiatives

Generous Employee Referral Scheme (1000)

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse inclusive enjoyable and authentic workplace so if you are excited by this or any role at Ayvens but your experience doesnt exactly align we would encourage you to apply regardless! Whats the worst that can happen!

Why Ayvens

With over 3.4 million vehicles managed across more than 42 countries we provide full-service leasing flexible subscription services fleet management services and multi-mobility solutions to customers of all sizes including large corporates SMEs professionals and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. Were committed to sustainable mobility and have made it a core part of our everything we do were guided by the principles of authenticity curiosity commitment and collaboration. We aim to foster an organisation thats diverse in people and ideas where everyone can thrive and be themselves no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates news and insights.

• ALD Automotive LeasePlan are rebranding to Ayvens across all 42 countries by 2025.

Key Skills

Administrative Skills,Facilities Management,Biotechnology,Creative Production,Design And Estimation,Architecture

Employment Type: Full-Time

Experience: years

Vacancy: 1

Monthly Salary Salary : 38000 - 40000