Customer & Commercial Director

Matchtech; England; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

A leading aerospace company in the United Kingdom is seeking a Customer & Commercial Director to join their Senior Leadership Team. The role involves managing customer support, leading business development, and mentoring teams to maximize commercial opportunities. Ideal candidates will have strong negotiation skills and experience in the aerospace sector. This position offers a flexible work environment and generous benefits including an annual bonus and a pension scheme.

Benefits

Early finish on Fridays

25 days holiday plus UK Bank Holidays

Generous bonus and share scheme options

Generous pension scheme

Flexible benefits and working options

Qualifications

• Long-term commercial and customer service strategies aligned with company objectives.
• Proactive approach to challenges and change management.
• Experience in the Aerospace sector preferred, MRO experience a bonus.
• Prior management experience in customer service or commercial management capacity.

Responsibilities

• Manage customer support including planning and invoicing.
• Lead Business Development related to Military/Regional activity.
• Mentor Customer Support, Logistics, and Purchasing teams.
• Costing responsibility to support Major Bids/Customer RFPs.

Skills

Strategic development

Problem-solving

Negotiation skills

Communication skills

Project management

Job description

Our client, a leading company in the aerospace sector, is currently seeking a Customer & Commercial Director to join their team. This permanent position represents a key role within the Senior Leadership Team, working closely with Sales, Operational, and Finance teams to maximise commercial opportunities and maintain high levels of Customer Satisfaction.

Responsibilities

• Customer Support Management: planning, relationships, quotes, invoicing, and overdue payment management following contract award
• Supply Chain Responsibility: Direct Material Purchasing, subcontracting, and Logistics
• Rotable/Asset Management: identification of Gear Purchases, tear down, part liquidations/sales, and Rotable Capex
• Costing responsibility to support Major Bids/Customer RFPs
• Indirect Purchasing/contract management responsibility for the site
• Management of site costings (pre-contract) and analysis for pricing requests through the Sales organisation
• Lead all Business Development related to Military/Regional activity from RFP, contract negotiations to sales support management
• Lead, mentor, and continue developing the Customer Support, Logistic, and Purchasing teams

Qualifications

• Capacity to develop long-term commercial and customer service strategies aligned with company objectives
• Positive and proactive approach to challenges and change management
• Systematic problem solver with the ability to implement solutions
• Business acumen and financial awareness essential
• Strong negotiation skills with experience in closing contracts with customers and suppliers
• Ability to manage and organise multiple projects/tasks simultaneously
• Excellent communication skills to present effective and persuasive arguments
• Experience in the Aerospace sector preferred, MRO experience a bonus
• Prior management experience in a customer service or commercial management capacity
• Willingness to travel as necessary (predominantly Europe)

Benefits

• Early finish on Fridays. 4 days in the office 1 from home.
• 25 days of holiday, plus UK Bank Holidays, with options to buy or sell days
• Annual generous bonus and share scheme options
• Generous pension scheme, with up to 8% matched contributions
• Onsite parking, including EV chargers, subsidised restaurant, bicycle storage, and shower facilities
• Flexible benefits and working options, enhanced maternity and family friendly benefits

Our client is committed to fair and equitable employment practices for everyone and understands that diversity and inclusion make teams stronger and more effective. If you have the skills and experience relevant to this role, we encourage you to apply. Join our client and discover what could be achieved, together. Apply now to join a dynamic and innovative team in the aerospace sector.