Customer Collaboration Specialist

Mondelēz International; Birmingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading snack company in Birmingham is seeking a Customer Collaboration Representative. This role involves managing customer relationships and ensuring satisfaction while achieving business objectives. Candidates should possess experience in customer service, strong analytical skills, and familiarity with SAP and MS Office. The position is a fixed-term contract until March 2026 with the potential for extension.

Qualifications

• Experience in customer service and logistics.
• Experience in fast-moving consumer goods.
• Strong analytical and problem solving skills.
• Customer orientation with strong communication.

Responsibilities

• Be the single point of contact for customer portfolio.
• Manage escalations for complaints and disputes.
• Help achieve business objectives and customer service targets.
• Work with order fulfilment team on KPIs.

Skills

Analytical skills

Problem solving

Customer orientation

Communication skills

Proactive thinking

Strong influencing

Tools

SAP

MS Office

Job description

Overview

Are You Ready to Make It Happen at Mondel0 - International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.

How you will contribute

• Be the single point of contact for your customer portfolio
• Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
• Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
• Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives
• Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales

What you will bring

• Experience in CS&L and with customers
• Experience in fast-moving consumer goods or consumer packaged goods company
• Strong analytical and problem solving skills
• SAP knowledge and expertise in MS Office
• Customer orientation, strong influencing and communication skills
• Strong focus on delivering productivities, service and KPIs
• Team player, accountable, proactive thinking, flexibility

More about this role

What you need to know about this position:

Fixed Term Contract until end of March 2026 (likelihood of extension / going permanent)

What extra ingredients you will bring:

Education / Certifications:

Job specific requirements:

Travel requirements:

N/A

Work schedule:

100%

Relocation support available? No

Business Unit Summary

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success.

Mondel7del een International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER

Job Type: Temporary (Fixed Term) Customer Collaboration (CLD) Customer Service & Logistics