Customer Collaboration Specialist

Mondelez International; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading global snacks company is seeking a customer service professional to optimize plans and ensure customer satisfaction. The ideal candidate will have experience in the fast-moving consumer goods sector, strong analytical skills, and proficiency in SAP and MS Office. You will manage escalations, report on KPIs, and drive decision-making to maximize service levels and sales.

Qualifications

• Experience in CS&L and with customers.
• Experience in fast-moving consumer goods.
• Strong analytical and problem-solving skills.

Responsibilities

• Be the single point of contact for your customer portfolio.
• Manage escalations for complaints and disputes.
• Work with the order fulfilment team to report on KPIs.

Skills

Customer orientation

Strong influencing skills

Analytical skills

Problem-solving skills

Flexibility

Tools

SAP

MS Office

Job description

Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.

Responsibilities

• Be the single point of contact for your customer portfolio.
• Manage escalations for complaints and disputes, handle and resolve issues to ensure maximum customer satisfaction.
• Help achieve business and commercial objectives by meeting customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers.
• Work with the order fulfilment team to report on KPIs, including root‑cause analysis and improvement initiatives.
• Use customer data to monitor on‑shelf availability, depot‑to‑store service, stock holding and promotional sales, and use this information to drive decision making internally and with the customer in ways that maximize service levels and sales.

A desire to drive your future and accelerate your career and the following experience and knowledge:

Qualifications

• Experience in CS&L and with customers.
• Experience in fast‑moving consumer goods or consumer packaged goods company.
• Strong analytical and problem‑solving skills.
• SAP knowledge and expertise in MS Office.
• Customer orientation, strong influencing and communication skills.
• Strong focus on delivering productivities, service and KPIs.
• Team player, accountable, proactive thinking, flexibility.