Customer Collaboration Manager

Mondelez International; Birmingham; On-site; GBP 45,000 - 60,000; Full time

Job summary

A global snacking leader in Birmingham is seeking a dedicated professional to manage customer collaboration and supply chain efficiency. Your responsibilities will include driving cross-functional communication, achieving KPI targets, and building strong relationships with customers. Experience in customer supply-chain management and team leadership is essential. The ideal candidate will possess strong analytical and interpersonal skills, along with knowledge of SAP and information systems. Join a diverse team committed to empowering people to snack right.

Qualifications

• Experience in CS&L function, ideally with knowledge of customer supply-chain management.
• Able to analyze data and derive insights into action with a focus on delivering to timelines and KPIs.
• Great interpersonal, teamwork and communication skills.

Responsibilities

• Manage the customer collaboration agenda for the market.
• Drive effective cross-functional communication among stakeholders.
• Achieve KPI targets including customer service and invoice accuracy.

Skills

Cross-functional communication

Data analysis

Team leadership

Interpersonal skills

Commercial acumen

Tools

SAP

Information systems

Job description

Are You Ready to Make It Happen at Mondelez International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will manage the customer collaboration agenda for your market or set of customers. You improve value and service to customers and increase supply chain efficiency while offering accountability and transparency into customer performance via a single point of contact.

How you will contribute

• Drive effective cross‑functional communication among stakeholders: sales, logistics operations, demand planning, product supply and external partners
• Achieve KPI targets including customer service, invoice accuracy, overdues and deductions through effective implementation of processes
• Create a winning team that secures current and future plans by developing, coaching, delegating and leading a team that can drive the business agenda while giving them the opportunity to grow in the organization
• Focus on account or channel‑specific initiatives in efficient replenishment and availability while driving the implementation of joint value‑creation initiatives identified through customer collaboration
• Deliver enhanced service by driving the implementation of customer supply‑chain improvement initiatives and building deep relationships with the customer

Experience and Knowledge

• Experience in CS&L function, ideally with knowledge of customer supply‑chain management
• Cross‑functional experience (sales, CS&L controlling, demand planning, and logistics and warehousing knowledge)
• SAP, information systems, process design, standard operating procedures
• Experience leading and developing a team
• Able to analyze data and derive insights into action with a focus on delivering to timelines and KPIs
• Great interpersonal, teamwork and communication skills
• Able to influence, negotiate and apply commercial acumen

At Mondelez International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high‑quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum. Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.