Customer Claims Handler

ACTIVATE GROUP LIMITED; Peterborough; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading claims management company in Peterborough is seeking a Customer Claims Handler to manage vehicle claims efficiently and provide top-notch customer service. Candidates should possess strong communication skills and experience in a fast-paced environment. The role offers hybrid working after probation. Salary starts at £26,074 with benefits including 33 days holiday and health cash plan.

Benefits

33 days holiday (including bank holidays)

Personal health cash plan

Enhanced parental pay

Life assurance: three times basic salary

Free breakfasts and fruit

Birthday surprise

Responsibilities

• Making outbound and receiving inbound calls to and from customers.
• Manage vehicle claims end-to-end from repair instruction to completion.
• Using bespoke software and databases to manage claims.
• Manage own workload and ensure high standard of service.
• Provide accurate updates to team managers and customers.
• Ensure that all SLA’s are met and exceeded.
• Communicate and collaborate with all parties involved.

Skills

Excellent customer service skills

Ability to handle a high volume of calls daily

Excellent written and verbal communication skills

Able to manage own time and workload

Experience of working in a target driven environment

Experience within the insurance and claims industry

Job description

Job title: Customer Claims Handler

Department: Sopp+Sopp

Location: Peterborough

Hours: 37.5 hours per week, hybrid working once passed probation.

Salary: Starting from £26,074

Due to continued business growth we’re looking for a Customer Claims Handler to be part of our success story.

Listed in the 2022 Sunday Times 100: Britain’s fastest-growing private companies. Great career development opportunities – grow with us.

Key responsibilities

• Making outbound and receiving inbound calls to and from customers, clients, 3rd parties and repairers.
• Manage vehicle claims end-to-end from repair instruction to completion and only escalating where necessary.
• Using Activate Groups bespoke software and databases to record, update and maintain information relating to each claim.
• Manage own workload, prioritising and ensuring all claims assigned are progressing and receiving a high standard of customer service.
• Provide accurate updates to team managers and customers as required.
• Ensure that all SLA’s are met and exceeded.
• Communicate and collaborate with all parties in order to achieve an optimal repair journey.

Skills and Experience

• Excellent customer service skills.
• Ability to handle a high volume of calls daily.
• Excellent written and verbal communication skills.
• Able to manage own time and workload.
• Experience of working in a target driven and fast paced environment desirable.
• Experience within the insurance and claims industry desirable.

Benefits

• 33 days holiday (including bank holidays).
• Personal health cash plan – claim back the cost of things like dentist and optical check ups.
• Enhanced maternity / paternity / adoption / shared parental pay.
• Life assurance: three times basic salary.
• Free breakfasts and fruit.
• Birthday surprise for everybody!

What you can expect from us

At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices or working from home, we'll make sure you have all the support you need to succeed.

From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we’ll go out of our way to show how much we appreciate you.

A bit about us

Named by the Sunday Times as one of the UK’s 100 fastest-growing private companies, we employ more than 700 team members nationwide.

We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.

We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.

Want to know what it’s like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers.

Purpose: Make someone's bad day better

Values

• Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
• Strive for better – Be bold. Challenge the norm – make small improvements often.
• Win together – Be a team-player. Win together, learn together, respect each other.