Customer Claims Handler

Vermelo RPO; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A customer-focused claims company in the UK is looking for a Customer Claims Handler to be the first point of contact for policyholders. You will manage claims with empathy and professionalism, ensuring fair outcomes. The ideal candidate appreciates customer service, possesses strong communication skills, and is detail-oriented. This role offers a supportive environment with hybrid working options.

Benefits

Training and development opportunities

Collaborative environment

Nationwide opportunities with hybrid options

Qualifications

• Strong customer service and communication skills.
• Excellent telephone manner for sensitive conversations.
• Attention to detail with high accuracy.

Responsibilities

• Taking ownership of customer claims from start to finish.
• Communicating clearly with policyholders.
• Delivering against service standards.

Skills

Customer service skills

Communication skills

Attention to detail

Proactive attitude

Job description

Customer Claims Handler

Location: Manchester Or Bury St Edmunds (Hybrid Working)

About Us

We put our customers at the heart of everything we do. Our Customer Claims team plays a vital role in delivering a smooth, supportive, and efficient claims journey and we re looking for passionate individuals to join us.

The Role

As a Customer Claims Handler, you ll be the first point of contact for our policyholders when they need us most. You ll assess and manage claims with accuracy, empathy, and professionalism ensuring fair outcomes and excellent service every step of the way.

What You ll Be Doing

• Taking ownership of customer claims from start to finish.
• Communicating clearly and proactively with policyholders to keep them informed.
• Delivering against service standards, SLAs, and KPIs.
• Identifying recovery opportunities and minimising costs.
• Following regulatory requirements (including FCA Consumer Duty).
• Working closely with your team and line manager to continuously improve our claims process.

What We re Looking For

• Strong customer service and communication skills (verbal & written).
• Excellent telephone manner and the ability to handle sensitive conversations.
• Attention to detail with high levels of accuracy.
• Ability to manage and prioritise your workload effectively.
• An understanding of motor insurance and claims handling processes is desirable (training provided if you re new to insurance).
• A proactive, motivated, and team-focused approach.

Why Join Us?

• A supportive, collaborative environment where your growth is encouraged.
• Training and development opportunities to build your career in insurance.
• Be part of a business that lives its values: Embrace, Focus, Fun, Own, Responsible, Team (E.F.F.O.R.T).
• Nationwide opportunities with hybrid/flexible working options (role-dependent).