Customer Care Supervisor

Sphere Solutions; Bedford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A customer service company in the United Kingdom is seeking a Customer Care Supervisor to ensure high standards in service across projects. The ideal candidate will have a multi-trade background and excellent communication skills, as well as a full driving license. This role includes maintaining customer relationships and planning work efficiently. A proactive problem solver with good IT skills is preferred.

Qualifications

• Full, clean driving licence required.
• Customer focused with a high standard of service.
• Able to plan work effectively.

Responsibilities

• Ensure all work meets high standards.
• Maintain communication with clients and team.
• Complete necessary information on work done.

Skills

Multi-trade background

Great communication skills

Proactive problem solver

Confident IT skills

Job description

As Customer Care Supervisor you will have your own company vehicle to travel around our projects to:

• Ensure that all work is to a high standard, delivering a great service to our clients.
• Be fully prepared for each job with the necessary tools, paint, supplies, etc so that work is carried out as efficiently as possible.
• You will be able to complete all the necessary information on work completed and raise if any follow up is required.
• Maintain good communication with clients and our team.
• Answer any customer questions regarding the work being carried out and be aware of when to elevate points to the team.

About you

• Multi-trade background e.g. carpentry, tiling, painting and decorating, mastic, plastering, etc.
• Practical approach to resolving customer defects.
• Full, clean driving licence and residing within easy reach of our Northern Home Counties projects.
• Customer focused and wanting to deliver a high standard of service to our customers.
• Great communication skills.
• Good at planning out work and what equipment/supplies, etc is needed in advance.
• Friendly and professional approach.
• Proactive problem solver, using your initiative to find solutions.
• Confident IT skills and ideal if you have previous use of customer care software.