Customer Care Student Support (Part-time)

PetInsuranceStartUp; City Of London; Hybrid; Confidential; Part time

Job summary

A fast-growing pet insurance company in London is seeking a student support to enhance customer care experiences. In this role, you will communicate with customers, document processes, and improve the customer journey. Ideal candidates are empathetic, communicative, and have a passion for pets. This position offers responsibilities from day one and flexible working options, including remote work.

Benefits

Flexibility in working hours

Remote work options

Dynamic company culture

Qualifications

• Empathetic, positive, and communicative individual passionate about pets.
• Must be organized and proactive with a team-oriented mindset.

Responsibilities

• Communicate with customers via chat, email, and phone.
• Help create process documentation and service guides.
• Collect and share customer feedback with internal teams.
• Propose improvements to the customer journey based on insights.
• Take on additional projects typical of a fast-growing start-up.

Skills

Empathy

Communication

Organization

Proactivity

Team Player

Education

Enrolled as a student for at least 2 more semesters

Job description

Ready to make a paws-itive impact in the pet world?

Join a fast-growing European InsurTech scale-up that’s reimagining pet health and insurance across Europe! Backed by leading investors with over £20 million in Series B funding, we’re on a mission to ensure every furry friend gets the care they deserve, and their owners get peace of mind.

As we prepare for our UK launch, we’re looking for a student support in London to be part of this exciting journey. If you’re passionate about pets, customer care, and making a difference, this role is for you. This is your chance to be part of a growing, mission-driven company from the very beginning.

You’ll work closely with our Customer Care Specialists and Country Manager, take on responsibility from day one, and help design and optimize our customer service processes as we grow.

Tasks

Responsibilities

• Communicate with our customers via chat, email, and phone
• Help create process documentation and service guides
• Collect and share customer feedback with internal teams
• Propose improvements to the customer journey based on insights
• Take on additional projects typical of a fast-growing start-up

Requirements

• Enrolled as a student for at least 2 more semesters
• Empathetic, positive, and communicative
• Passionate about pets (dogs & cats) and able to relate to pet owners
• Organized, proactive, and a great team player

Bonus points if you:

• Are studying Law or Veterinary Science, which supports understanding claims and pet health topics
• Have copywriting skills, especially for crafting clear, empathetic customer communication

Benefits

What We Offer

• Responsibility from day one, steep learning curve guaranteed
• Be part of a dynamic company in an early growth phase
• Flexible, international, and warm company culture
• Remote work options and flexible hours (including evenings/Saturdays)
• Work on a unique product that genuinely improves pet wellbeing

We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.