Customer Care Specialist — Hybrid Banking Support

Barclays Bank Plc; Sworton Heath; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A major financial institution is seeking a Specialist Customer Service Advisor to enhance customer experiences in banking. The advisor will provide tailored support through various channels while collaborating with internal teams to improve service quality. This hybrid role requires strong communication skills and proficiency in Microsoft applications. Join us to make a difference in customer care, working 1 day a week in the office and flexible hours between 8 am and 8 pm, Monday through Friday.

Qualifications

• Ability to provide specialist advice and support for stakeholders/customers.
• High standard performance in prescribed activities impacting role and process.
• Ownership for managing risks and controls in related work.

Responsibilities

• Provide customer service via chat, email, and phone.
• Resolve complex customer needs with personalized solutions.
• Collaborate with teams to enhance customer care processes.

Skills

Communication Skills

Knowledge of Microsoft packages

Telephony experience

Job description

A major financial institution is seeking a Specialist Customer Service Advisor to enhance customer experiences in banking. The advisor will provide tailored support through various channels while collaborating with internal teams to improve service quality. This hybrid role requires strong communication skills and proficiency in Microsoft applications. Join us to make a difference in customer care, working 1 day a week in the office and flexible hours between 8 am and 8 pm, Monday through Friday.