Customer Care Specialist - French Speaking

SRG; Copythorne; Remote; GBP 30,000; Full time

Job summary

A leading medical device company in the UK is seeking a Customer Care Specialist fluent in French and English. This remote position involves being the first point of contact for customer queries, ensuring prompt and effective communication while handling claims. Prior experience in customer service and strong skills in data analysis are essential for success in this role.

Qualifications

• Proven experience in a customer-facing, claims/query management role.
• Ability to communicate effectively in both French and English.
• Fully competent in oral and written communications.

Responsibilities

• Raise claims within SLA and investigate to resolution.
• Identify opportunities for continuous improvement.
• Coordinate and assist with audit requirements.

Skills

Customer facing expertise

Fluent in French and English

Data analysing skills

Strong motivational skills

Education

Formal qualifications in Export and Customer Service

Tools

Microsoft Excel

SAP

Job description

Overview

Job Title: Customer Care Specialist - French Speaking

Location: Remote

Contract: Until July 2026

Rates: £30,000p/a

Role

SRG are seeking a French speaking customer care specialist to join a leading medical device company based in the UK. This role is the first point of contact for customers, being a trusted source of information for them.

Responsibilities

• Raise claims within SLA, investigate to resolution, communicate outcomes.
• Measures of success in the role will be by clear objectives and KPI reports to support daily activity and performance measurement.
• Identify opportunities for continuous improvement.
• Demonstrates a sense of urgency in respect of ensuring work is completed quickly and accurately.
• Strong communication skills both oral and written ensuring desired outcomes are understood and achieved.
• Has good interpersonal skills, able to deal at all levels, develops relationships within the organisational structure to assist in goal achievement.
• Coordinate and assist with audit requirements.
• Must be proficient in standard software applications including Microsoft Outlook and advanced Excel skills and to have a complete understanding of Sales and Distribution modules of SAP.
• Demonstrate sufficient knowledge of internal/external processes and procedures to troubleshoot and correct problems.
• Act with empathy and respect in all transactions.
• Living our values.

Skills & Experience

• Proven experience of a Customer facing, claims/query management and distribution role preferably in a Health Care environment.
• Ability to communicate in both French and English
• Ability to communicate at all levels within the organisation.
• Proven data analysing skills and an ability to translate tasks into action plans and deliver to timelines.
• Fully competent in oral and written communications.
• Strong motivational skills.

Qualifications / Education

• Subject matter knowledge
• Customer Service skills
• Formal qualifications in Export and Customer Service
• Fully competent in oral and written communications and must be able to demonstrate proven interpersonal skills
• Competent in using Excel/Word & Data Cubes
• Competent in using Database reporting repositories
• Excellent reporting skills
• Proficient communicator both written and verbal
• Able to operate in a Team environment

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy