Customer Care Specialist — Fast-Paced Media

360 Display Media ltd; Manchester; On-site; Confidential; Full time

Job summary

A leading media solutions provider in Manchester is seeking a Customer Service Advisor to enhance their customer satisfaction levels. You will respond to inquiries, maintain product knowledge, and document customer interactions. This role offers a dynamic work environment where your communication and problem-solving skills will be valued. If you thrive in collaborative settings and have a passion for helping others, this opportunity is for you.

Qualifications

• Bachelor's degree or equivalent experience in customer service or related field.
• Excellent communication and interpersonal skills with a focus on customer satisfaction.
• Proven ability to handle high-stress situations calmly and effectively while maintaining professionalism.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Maintain a high level of product knowledge to assist customers.
• Document all customer interactions in the CRM system.

Skills

Communication skills

Problem-solving

Interpersonal skills

Education

Bachelor's degree or equivalent experience

Tools

CRM software

Microsoft Office Suite

Job description

A leading media solutions provider in Manchester is seeking a Customer Service Advisor to enhance their customer satisfaction levels. You will respond to inquiries, maintain product knowledge, and document customer interactions. This role offers a dynamic work environment where your communication and problem-solving skills will be valued. If you thrive in collaborative settings and have a passion for helping others, this opportunity is for you.