Customer Care Specialist: Complaints Resolution

Connect Recruitment Consultants Ltd.; Slough; On-site; GBP 23,000 - 30,000; Full time

Job summary

A recruitment consultancy in the UK seeks a Customer Service Representative responsible for managing customer inquiries and complaints. The ideal candidate will ensure compliance with regulatory standards and work effectively to resolve issues promptly. Strong communication skills and experience in customer service are essential for this role, which aims to enhance the brand's commitment to its values.

Qualifications

• Experience in handling customer inquiries effectively.
• Ability to resolve complaints promptly and professionally.
• Strong communication and interpersonal skills.

Responsibilities

• Respond to and process customer/dealer inquiries and complaints.
• Ensure compliance with regulatory requirements and industry standards.
• Produce summaries of complaints and monitor performance against targets.

Job description

A recruitment consultancy in the UK seeks a Customer Service Representative responsible for managing customer inquiries and complaints. The ideal candidate will ensure compliance with regulatory standards and work effectively to resolve issues promptly. Strong communication skills and experience in customer service are essential for this role, which aims to enhance the brand's commitment to its values.