Customer Care Specialist

Huntress - Maidstone; Maidstone; Hybrid; GBP 27,000 - 30,000; Full time

Job summary

A leading recruitment agency is hiring a Customer Care Specialist based in Maidstone, offering a salary of £27,000 - £30,000. This role involves supporting customers, managing inquiries, and providing tailored solutions in a dynamic team environment. Candidates should exhibit confident communication skills and a proactive attitude. Full training and hybrid working options will be available post-training, with a focus on professional growth and inclusivity.

Benefits

Competitive salary

Great progression opportunities

Full training and ongoing support

Hybrid working options

Qualifications

• Excellent communication and active listening skills are essential.
• A friendly, professional, and proactive attitude is required.
• Attention to detail and problem-solving skills are necessary.
• Previous customer service or contact center experience is preferred, but not essential.

Responsibilities

• Support customers with queries and account-related questions.
• Manage inbound/outbound calls, emails, and online inquiries.
• Deliver clear, accurate information and tailored solutions.
• Maintain detailed records and ensure high standards of service.
• Work collaboratively within a high-performing team.

Skills

Confident communication skills

Active listening skills

Attention to detail

Problem-solving abilities

Job description

Customer Care Specialist | £27,000 - £30,000 | Maidstone

Hybrid - must be based in Kent!

Are you looking to grow your career within a supportive, professional environment? We're hiring for a Customer Care Specialist role based in Maidstone offering a £27,000 - £30,000 salary and the opportunity to join a people‑first organisation that values development, teamwork, and great service. This is a brilliant opportunity to build long‑term career skills, gain full training, and be part of a dynamic, customer‑focused team where no two days are the same.

What You'll Be Doing

• Supporting customers with queries and account‑related questions
• Managing inbound and outbound calls, emails, and online enquiries
• Delivering clear, accurate information and tailored solutions
• Maintaining detailed records and ensuring a high standard of service
• Working collaboratively within a positive, high‑performing team

What We're Looking For

• Confident communication and active listening skills
• A friendly, professional, and proactive attitude
• Excellent attention to detail and problem‑solving abilities
• Previous customer service or contact centre experience is an advantage (not essential)

Why Apply?

• Competitive salary with great progression opportunities
• Full training and ongoing support provided
• Hybrid working options available after initial training
• Inclusive, supportive, and growth‑oriented workplace

If you're looking for a role where you can make a difference every day, develop your skills, and join a friendly, ambitious team - this could be your perfect next step.

Apply now to be immediately considered!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK