Customer Care Specialist

Sysco GB; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading food service provider in Bicester is seeking a Customer Support Advisor to deliver excellent customer service to internal and external clients. This full-time role involves processing orders, achieving KPIs, and maintaining effective communication with customers. Candidates should have experience in customer service, attention to detail, and problem-solving skills. Join us to be part of a diverse and inclusive culture that values everyone's contributions.

Benefits

Huge discount on food and products

Generous holiday allowance

Recognition awards and incentives

Pension

Career opportunities within Sysco

Qualifications

• Previous office or customer service experience required.
• Passion for excellent customer service.
• PC literacy essential.

Responsibilities

• Process all orders and collections accurately.
• Achieve set KPIs in line with company targets.
• Develop customer relationships through effective communication.
• Act as the first point of contact for customer issues.
• Keep systems updated and handle complaints according to procedures.

Skills

Excellent attention to detail

Confident problem solving

Self-motivated

Excellent customer service

Job description

Contact Centre Customer Support Advisor

27107 plus Bonus 1200 Per Annum brilliant rewards and recognition scheme

Bicester -Fresh Direct

This is a full-time role working 37.5hrs per week. The shifts are8.5hrs between 7am-5pm and working 1 in 3 weekends.

At Fresh Direct we are self-confessed produce fanatics! We have an incredible range of fresh and speciality produce from Britain and all over the world.

Fresh Direct along with Brakes is part of the Sysco global familymeaning our customers benefit from global reach economies of scale worldwide insight and all the benefits of a highly successful and professional parent company.

As a Customer Support Advisor you will be providingexcellent customer service to both external and internal customers being the first point of contact to assist in orders via phone and email.

After successful completion of your probation there is a potential for this role to be Hybrid

Key Activities & Responsibilities

• Process all orders and collections with accuracy of data entry and fulfilling the requirements of each customer whilst maintaining customer mailbox enquiries.
• Achieving set KPIS in line with Fresh Direct requirements. Calls answered in a timely manner in line with company targets.
• Develop and maintain department structure to understand impact of customer service function across the business
• Develop and maintain customer relationships through effective communication problem solving and fulfilling business commitments.
• Have a detailed knowledge of allocated customers business expectations and requirements.
• Act as a first point for any customer issues investigate as fully as possible and ensure relevant parties are brought into the discussion to find a fast and effective solution.
• Take ownership of customer queries keeping systems updated and credits / collections booked out in a timely manner effectively liaise with other departments where necessary.
• Ensure that all customer Comments / complaints / correspondence is processed in accordance with Fresh Direct Customer complaints procedure and customer specific requirements.
• Maintain effective communication between customer and Fresh Direct scheduling call backs when required and ensuring customer mailbox is maintained via emails.
• Communicate with internal departments to ensure processes run smoothly

Key Attributes

• Previous office / customer service environment required
• Passion for excellent customer service
• Excellent attention to detail
• Confident problem solving and decision-making skills
• Self-motivated with a desire to exceed set standards
• PC Literate

What youll get

• Huge discount on all sorts of lovely food and award-winning products
• Generous holiday allowance
• Recognition awards and Incentives
• Pension
• Real career opportunities - being part of Sysco the worlds leading foodservice business opens up a world of possibility
• And much more.

Additional Information

At Fresh Direct everyone is welcome. We dont want you to fit our culture we want you to help define it and we actively celebrate the unique talents of each and every colleague. We dont just look at your CV were more focused on who you are and your potential. As part of our values we are committed to fostering a diverse and inclusive culture where everyone has a voice is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Fresh Direct and we recognise that Fresh Direct can only thrive when everyone feels they belong. Well do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process speak to our resourcing team who will be happy to support you.

Fresh Direct

Built on a passion for food and feeding the nation at Fresh Direct we are dedicated to making life as easy and efficient for the chefs cooks and caterers we serve across the country. We are the leading specialist supplier of locally and globally sourced fresh produce and dairy across Great Britain bringing the best of the seasons to chefs menus.

Remote Work : No

Employment Type : Full-time

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Experience : years

Vacancy : 1