Customer Care Specialist

Blue Arrow Ltd. Virtual Hub; City of Edinburgh; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading online retail brand in the UK is seeking customer-focused professionals to join their dynamic contact centre team. Candidates should have excellent communication and problem-solving skills, with previous experience in customer service preferred. The role involves handling queries across multiple channels and ensuring customer satisfaction through effective resolution of issues. Join us and build your career in a solutions-driven environment.

Qualifications

• Previous experience in customer service, contact centre, or retail support roles preferred.

Responsibilities

• Handle inbound and outbound customer queries via phone, email, live chat, and social media.
• Provide clear advice and support throughout the customer journey.
• Resolve issues quickly and effectively, ensuring customer satisfaction.
• Coordinate with suppliers and partners to guarantee smooth service delivery.
• Manage complaints with empathy and a solutions-first approach.

Skills

Excellent communication

Active listening

Strong problem-solving ability

Attention to detail

Ability to multitask

Positive attitude

Team player mindset

Job description

Put Customers First and Build Your Career in Customer Service

Are you passionate about delivering exceptional customer experiences? Do you thrive on solving problems and making things right? We're looking for customer-focused, solutions-driven professionals to join a leading online retail brand in a fast-paced contact centre environment.

Key Responsibilities

• Handle inbound and outbound customer queries via phone, email, live chat, and social media
• Provide clear advice and support throughout the customer journey
• Resolve issues quickly and effectively, ensuring customer satisfaction
• Coordinate with suppliers and partners to guarantee smooth service delivery
• Manage complaints with empathy and a solutions-first approach

What We're Looking For

• Excellent communication and active listening skills
• Strong problem-solving ability and attention to detail
• Ability to multitask and manage workload effectively
• Previous experience in customer service, contact centre, or retail support roles preferred
• Positive attitude and team player mindset

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.