Customer Care Specialist

Blue Arrow; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading online retail brand in the United Kingdom seeks customer-focused professionals to join their fast-paced contact centre. Responsibilities include handling customer queries through various channels and resolving issues effectively to ensure satisfaction. Ideal candidates will have excellent communication skills, strong problem-solving abilities, and preferably experience in customer service roles. This is a great opportunity to build your career in a supportive and dynamic environment.

Qualifications

• Previous experience in customer service, contact centre, or retail support roles preferred.
• Ability to manage workload effectively.
• Strong problem-solving skills required.

Responsibilities

• Handle inbound and outbound customer queries via phone, email, live chat, and social media.
• Provide clear advice and support throughout the customer journey.
• Resolve issues quickly and effectively, ensuring customer satisfaction.

Skills

Excellent communication skills

Strong problem-solving ability

Attention to detail

Ability to multitask

Positive attitude

Job description

Put Customers First and Build Your Career in Customer Service

Are you passionate about delivering exceptional customer experiences? Do you thrive on solving problems and making things right? We're looking for customer-focused, solutions-driven professionals to join a leading online retail brand in a fast-paced contact centre environment.

Key Responsibilities

• Handle inbound and outbound customer queries via phone, email, live chat, and social media
• Provide clear advice and support throughout the customer journey
• Resolve issues quickly and effectively, ensuring customer satisfaction
• Coordinate with suppliers and partners to guarantee smooth service delivery
• Manage complaints with empathy and a solutions-first approach

What We’re Looking For

• Excellent communication and active listening skills
• Strong problem-solving ability and attention to detail
• Ability to multitask and manage workload effectively
• Previous experience in customer service, contact centre, or retail support roles preferred
• Positive attitude and team player mindset

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.