Customer Care Specialist

Ad Warrior Careers; Bracknell; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading customer care provider in Bracknell is seeking a Customer Care Specialist to enhance user satisfaction. The ideal candidate is proactive and solution-oriented, responding to customer queries through various channels and aiming to provide a premium customer experience. This role is vital to ensuring 100% customer satisfaction and improving service quality. A background in customer care is essential. Join a globally recognized company inspiring millions daily with innovative fitness solutions.

Qualifications

• Experience in customer care or related field.
• Strong communication skills across different platforms.
• Ability to troubleshoot customer issues effectively.

Responsibilities

• Respond to customer queries through phone, email, and online portal.
• Improve service quality based on customer feedback.
• Facilitate a premium customer journey.

Skills

User satisfaction orientation

Proactive mindset

Problem-solving skills

Job description

Customer Care Specialist

Location : Bracknell

Salary : Competitive

Vacancy Type : Permanent, Full Time

Our client inspires 70 million daily users to train using their innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, they have rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

If you thrive working in the Customer Care field and you are obsessed with user satisfaction, this is the position for you!

The Role

One of their goals is to satisfy 100% of their customers and end-users. Their Services teams are always aiming to improve their service quality, to provide the best fitness experience to all users.

They are looking for a hands on and result driven Customer Care Specialist, who will play a crucial role in customer satisfaction.

You shall have a positive and proactive mindset, as you will play a crucial role in the premium customer journey.

Main Duties :

Act as the first-line response via the phone, email and online portal for all customer queries or reports, troubleshoot to ...