Customer Care Representative - Polish Speaking

SRG; Shotton; Remote; GBP 25,000 - 30,000; Full time

Job summary

A leading medical device company is seeking a Customer Care Specialist fluent in Polish. The role focuses on managing customer claims and queries, collaborating with finance and other departments, and requires excellent communication and interpersonal skills. Proven experience in customer service, particularly in health care, is essential for success in this position.

Qualifications

• Experience in a customer-facing role, ideally in the health care sector.
• Ability to communicate at all organization levels.
• Competent in using data reporting tools and Excel.

Responsibilities

• Raise claims and manage customer queries to resolution.
• Collaborate with finance and master data teams.
• Ensure quick and accurate completion of work.

Skills

Customer service

Claims/query management

Data analysis

Communication skills

Interpersonal skills

Proficiency in Polish and English

Microsoft Excel proficiency

Education

Formal qualifications in Export and Customer Service

Subject matter knowledge

Tools

SAP

Microsoft Word

Job description

Job Title: Customer Care Specialist - Polish Speaking

Location: Remote / Initially few days onsite to complete training

Contract: 12 Months

Rates: £30,000p/a

Job Description

SRG are seeking a French speaking customer care specialist to join a leading medical device company based in the UK. This role is the first point of contact for customers, being a trusted source of information for them. Responsibilities include: primary Customer and 3pl liaison, claims and queries management; but, additionally, reporting and KPI data. Collaboration with other areas of the business such as Finance and Masterdata.

Responsibilities

• Raise claims within SLA, investigate to resolution, communicate outcomes.
• Measures of success in the role will be by clear objectives and KPI reports to support daily activity and performance measurement.
• Identify opportunities for continuous improvement.
• Demonstrates a sense of urgency in respect of ensuring work is completed quickly and accurately.
• Strong communication skills both oral and written ensuring desired outcomes are understood and achieved.
• Has good interpersonal skills, able to deal at all levels, develops relationships within the organisational structure to assist in goal achievement.
• Coordinate and assist with audit requirements.
• Must be proficient in standard software applications including Microsoft Outlook and advanced Excel skills and to have a complete understanding of Sales and Distribution modules of SAP.
• Demonstrate sufficient knowledge of internal/external processes and procedures to troubleshoot and correct problems.
• Act with empathy and respect in all transactions.
• Living our values.

Skills & experience

• Proven experience of a Customer facing, claims/query management and distribution role preferably in a Health Care environment.
• Experience within Medical Devices is desirable
• Ability to communicate in both Polish and English
• Ability to communicate at all levels within the organisation.
• Proven data analysing skills and an ability to translate tasks into action plans and deliver to timelines.
• Fully competent in oral and written communications.
• Strong motivational skills

Qualifications/education

• Subject matter knowledge
• Customer Service skills
• Formal qualifications in Export and Customer Service
• Fully competent in oral and written communications and must be able to demonstrate proven interpersonal skills
• Competent in using Excel/Word & Data Cubes
• Competent in using Database reporting repositories
• Excellent reporting skills
• Proficient communicator both written and verbal
• Able to operate in a Team environment

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.