Customer Care Representative - FIM - UK & Ireland

Boston Scientific Corporation; Hemel Hempstead; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading medical solutions company in Hemel Hempstead is seeking a Customer Care Representative to support sales growth. The role involves processing orders, handling complaints, and responding to inquiries from healthcare professionals. The ideal candidate should be detail-oriented and possess strong communication skills. An attractive benefits package is included.

Benefits

Attractive benefits package

Qualifications

• Experience in customer service or sales support.
• Strong attention to detail and organizational skills.
• Ability to handle multiple tasks effectively.

Responsibilities

• Process orders via fax, e-mail, or telephone.
• Monitor delivery processes and handle service complaints.
• Act as back-up for colleagues in the Customer Service team.

Skills

Customer support

Order handling

Complaint handling

Communication skills

Problem-solving

Job description

Works in line with Local Sales strategies to support achievement of sales growth to plan. Focus on customer support, order handling, complaint handling and assist the sales force wherever needed.

• Process orders coming in via fax, e-mail or telephone and for customers according to specific requirements, including bundling & consignment orders, free of charge deliveries, returns etc.
• Process stock deliveries to sales representatives in Region, as well as inventory transfers
• Monitor the complete delivery processes (e.g. Distribution Center and/or carrier).
• Arrange special deliveries on request.
• Control and send out invoices.
• File ordering documents and related records.
• Handle service complaints from customers and/or sales representatives.
• Follow-up short term consignment stocks with customers and sales representatives.
• Respond to questions from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability etc.
• Handle backorders.
• On request, act as back-up for colleagues within the CS team. A passion for innovation and a want to learn and develop.
• Hunger to succeed and excel.
• Growth mentality.
• Patient empathy and focus. Boston Scientific transforms lives through innovative medical solutions that improve the health of more than 30 million patients around the world each year.
• We're at the forefront of the medical device industry - leading, evolving it to address unmet and emerging needs in healthcare. Our culture powers our performance and we turn our shared vision into value with the contribution of our 36,000 colleagues around the world.

Customer Care Representative - FIM - UK & Ireland

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen. So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

• Attractive benefits package