Customer Care Representative

Becton, Dickinson and Company; Wokingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global medical technology company based in Wokingham seeks a Customer Care Representative. In this role, you will engage in inbound and outbound communication with customers and provide exemplary service. You should be a confident computer user with prior experience in customer service preferred. The position emphasizes teamwork, problem-solving, and effective communication skills. Join a company recognized for its commitment to creating a positive working environment and making a meaningful impact in healthcare.

Benefits

Exceptional working environment

Learning and growth opportunities

Inclusive company culture

Qualifications

• First experience in a customer-centric role is preferred.
• Confident computer user with strong skills.
• Ability to work independently in a complex environment.

Responsibilities

• Collaborate with the team to fulfill daily tasks within specified SLAs.
• Handle inbound and outbound calls to address customer queries.
• Provide professional email support to customers.
• Utilise internal systems for order processing.
• Work with the Service Complaints team to address issues.

Skills

Customer-centric experience

Computer skills

Teamwork

Interpersonal skills

Problem-solving

Multitasking

Job description

As a Customer Care Representative at BD, your day will be filled with opportunities to make a positive impact on the lives of our customers and the healthcare community. You'll be part of a dynamic team, handling inbound and outbound calls, emails, and customer inquiries with professionalism and empathy. Your ability to multitask, prioritise, and provide exceptional service will be crucial as you navigate through various customer interactions, ensuring their needs are met efficiently and effectively.

Responsibilities

• Collaborate with the team to fulfill daily tasks within specified SLAs.
• Handle inbound and outbound calls to address customer queries professionally.
• Provide responsive and professional email support to internal and external customers.
• Utilise our internal system for order processing to ensure accurate and timely customer orders.
• Work closely with the Service Complaints team to address issues promptly.
• Collaborate with Customer Master Data Team to maintain complete and accurate customer account data.
• Manage assigned accounts, serving as the primary point of contact and ensuring their needs are met.

Qualifications

• A first experience in a customer‑centric role is preferred.
• Confident computer user.
• Strong team‑working skills to collaborate effectively.
• Excellent interpersonal skills for seamless communication, demonstrated problem‑solving competence.
• Ability to work independently within a complex environment with the ability to prioritise multiple projects and synthesise data.

Benefits

• BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat.
• BD is proud to be certified as a Top Employer 2025 in the United Kingdom, reflecting our commitment to creating an exceptional working environment.
• A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth‑centered, and rewarding culture.

BD is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of protected status. This statement is required by law and is included as a legal statement.