Customer Care Representative

Dandelion Payments; Tipton; On-site; GBP 22,000 - 26,000; Full time

Job summary

A financial services company in Tipton is seeking a dedicated customer service representative to assist agents and customers with their inquiries and complaints. The ideal candidate will have at least one year of experience in customer service and excellent communication skills. This on-site position offers benefits like life insurance and tuition assistance, fostering an inclusive environment for all employees. Join the team and contribute to creating better everyday life for customers.

Benefits

Life insurance

Partial Medical insurance

Tuition Assistance

Employee Stock Purchase Plan

Qualifications

• At least one year´s work experience in customer services or a call center position.
• An additional language (is a plus).

Responsibilities

• Assisting agents or final customers via telephone and email to resolve their questions and complaints.
• Reviewing and correcting data of incorrectly processed transactions.
• Maintaining constant communication with correspondent via telephone or email.
• Collaborating with accounting department to reconcile and balance refunds.

Skills

Excellent communications skills (both oral and written)

Good teamworking approach

Ability to work flexible schedules

Education

Completed high school or college

Tools

Customer service software

Job description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

ROLES & RESPONSIBILITIES

Your main responsibilities will include but will not be limited to:

• Assisting agents or final customers (senders or beneficiaries of money transfers) via telephone and email to resolve their questions and complaints.
• Reviewing and correcting data of incorrectly processed transactions.
• Maintaining constant communication with the correspondent (paying agent in the country of sending destination) via telephone or email so as to resolve customer complaints.
• Collaborating with accounting department to reconcile and balance the refunds of cancelled transactions.

POSITION REQUIREMENTS

We will require you to have a minimum education of completed high school or college. We will also look for:

• At least one year´s work experience in customer services or a call center position
• An additional language (is a plus)
• Excellent communications skills (both oral and written)
• Good teamworking approach; and
• Ability to work flexible schedules.
• Position is on-site.

PERKS & BENEFITS

• Life insurance
• Partial Medical insurance
• Tuition Assistance
• Employee Stock Purchase Plan

Ria Money Transfer is an Equal Employment Opportunity employer. All qualified applicants will be considered for employment regardless of age, national origin, race, color, disability, religion, sexual orientation, gender identity or expression, or any other characteristic protected under applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are committed to providing reasonable accommodations to qualified individuals with disabilities. If you need assistance or an accommodation due to a disability, you may contact us at [emailprotected].

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.

Do you want to work for Ria Money Transfer?

Be a part of our team that is driven, open, humble and transparent.