Customer Care Representative

Meridian Business Support; Bridgwater; On-site; GBP 26,000; Full time

Job summary

A dynamic business support company located in Bridgwater is seeking a Customer Care Representative. This role involves managing B2B customer interactions, including order processing and delivery oversight. The ideal candidate is fluent in English plus one other language (German, Finnish, Swedish, Norwegian, or French) and has experience in customer care or logistics. Competitive salary and opportunities for growth are offered.

Benefits

Competitive salary

Supportive, international environment

Opportunities for learning and growth

Qualifications

• Fluent in English plus one of German, Finnish, Swedish, Norwegian, or French.
• Excellent communication and organisation skills.
• Experience in customer care or logistics (B2B preferred).
• Proactive, solution-focused approach.

Responsibilities

• Act as the single point of contact for B2B customers.
• Process and confirm orders, ensuring smooth and timely delivery.
• Prepare shipping and invoicing documents accurately.
• Coordinate with warehouses for logistics.
• Identify upselling and cross-selling opportunities.

Skills

Fluent in English

Fluent in German, Finnish, Swedish, Norwegian, or French

Excellent communication skills

Excellent organisation skills

Experience in customer care

Experience in order processing

Experience in logistics

Job description

Customer Care Representative | Multilingual | Up to £26,000

Location: Bridgwater (easily comutible by car or public transport)

Employment Type: Permanent

Salary: Competative

What You’ll Do

• Act as the single point of contact for B2B customers
• Process and confirm orders, ensuring smooth and timely delivery
• Proactively communicate throughout the order cycle
• Prepare accurate shipping and invoicing documents
• Adapt documentation to destination-specific requirements
• Coordinate with warehouses for road and airfreight logistics
• Collaborate with Sales and Account Managers to build strong client relationships
• Support customers using our digital platforms (EDI, B2B Webstore)
• Identify upselling and cross-selling opportunities to drive growth
• Provide customs, compliance, and certification documents (MSDS, TDS, Certificates)
• Manage claims, returns, and corrections efficiently and professionally

What We’re Looking For

Fluent in English + one of: German, Finnish, Swedish, Norwegian, or French

Excellent communication and organisation skills

Experience in customer care, order processing, or logistics (B2B preferred)

A proactive, solution-focused approach

Why Join

Competitive salary

Work in a supportive, international environment

Opportunities for learning, growth, and career progression

If you're passionate about delivering great customer experiences and thrive in a collaborative environment, we'd love to hear from you!

Apply now or message us for a confidential chat.

(Customer Care Representative)