Customer Care Representative

Meridian Business Support; Bath; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading employment agency in the UK seeks a Customer Care Representative fluent in English and one additional language (German, Finnish, Swedish, Norwegian, or French). The role involves order processing, documentation, and fostering strong relationships with B2B clients. Join a supportive team and explore opportunities for growth and career progression in a competitive salary environment.

Benefits

Competitive salary

Supportive international environment

Opportunities for learning and career progression

Qualifications

• Experience in customer care, order processing, or logistics (B2B preferred).
• Detail-oriented with strong communication abilities.

Responsibilities

• Act as the single point of contact for B2B customers.
• Prepare accurate shipping and invoicing documents.
• Collaborate with Sales and Account Managers to build strong client relationships.
• Provide customs, compliance, and certification documents.

Skills

Strong communication skills

Fluent in English

Fluent in one of German, Finnish, Swedish, Norwegian, or French

Excellent organisation skills

Proactive and solution-focused approach

Job description

Customer Care Representative | Multilingual | Up to £26,000

Location: Bridgwater (easily commutable by car or public transport)

Employment Type: Permanent

Salary: Competative

Are you a motivated and detail-oriented professional with strong communication skills in English and one of the following languages — German, Finnish, Swedish, Norwegian, or French?

What You’ll Do:

• Act as the single point of contact for B2B customers
• Process and confirm orders, ensuring smooth and timely delivery
• Proactively communicate throughout the order cycle

Documentation & Logistics:

• Prepare accurate shipping and invoicing documents
• Adapt documentation to destination‑specific requirements
• Coordinate with warehouses for road and airfreight logistics

Sales Support & Customer Success:

• Collaborate with Sales and Account Managers to build strong client relationships
• Support customers using our digital platforms (EDI, B2B Webstore)
• Identify upselling and cross‑selling opportunities to drive growth

After‑Sales & Certification:

• Provide customs, compliance, and certification documents (MSDS, TDS, Certificates)
• Manage claims, returns, and corrections efficiently and professionally

What We’re Looking For:

• Fluent in English + one of: German, Finnish, Swedish, Norwegian, or French
• Excellent communication and organisation skills
• Experience in customer care, order processing, or logistics (B2B preferred)
• A proactive, solution‑focused approach

Why Join?

• Competitive salary
• Work in a supportive, international environment
• Opportunities for learning, growth, and career progression

Apply now or message us for a confidential chat.