Customer Care Professionals

Hillarys Blinds Limited; Carlton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading home improvement company in the United Kingdom seeks a Customer Care Professional to join their lively Contact Centre team. The role requires excellent communication skills as you will handle customer queries and liaise with various internal departments. Responsibilities include managing complaints, negotiating discounts, and organising service calls. This position offers personal development opportunities and a fantastic range of benefits including free car parking and a healthcare package. The ideal candidate should have experience in a customer-focused role and be a team player.

Benefits

Free car parking

Health care and lifestyle benefits package

Generous staff discount

Qualifications

• Experience in a customer-focused role within retail or a contact centre.
• Ability to handle complaints professionally and respectfully.
• Capable of negotiating discounts in line with company guidelines.

Responsibilities

• Handle objections and complaints in a professional manner.
• Liaise with internal departments to resolve customer order issues.
• Organise service calls to customers' properties.
• Work with third parties for customer repairs.
• Process compensation and negotiate discounts.

Skills

Communication skills

Team player

Customer focus

Decision making

Job description

Do you thrive on the opportunity to work as part of a team, in a fast-paced environment? Do you have experience in a customer focused role within retail or a contact centre? We’re looking for aCustomer Care Professionalto join our vibrant Contact Centre team, based at our Nottingham Head Office.

You’ll need to be an enthusiastic and driven team player with experience in a customer focused role, as you’ll be dealing with incoming and outbound queries, via telephone and email, from customers and our self-employed advisor network.

As a Customer Care Professional, you’ll need great communication skills as you’ll be liaising with internal departments to investigate and resolve customer order issues, and with our field based team to organise service calls to customer homes. Decision making is an important aspect of this role, as you’ll be negotiating discounts in line with company guidelines, and you must be able to handle complaints appropriately, whilst remaining professional and respectful at all times.

Personal development is a key part of what we do here, so you’ll need to take ownership of your own personal development plan, in addition to being part of a dynamic team.

Customer Care Professional key responsibilities

• Objection / complaint handling in a professional and respectful manner at all times.
• Liaising with internal departments to investigate and resolve customer order issues through to a satisfactory conclusion.
• Liaising with field-based Advisors, Design Consultants, Installers and the Field Management Teams to organise service calls to customers properties
• Working with third parties to organise customer repairs and ensure this is completed within the agreed timescale.
• Process compensation, credits and negotiate discounts with customers in line with company guidelines.
• Take payments in line with PCI compliance.

We love new ideas here at Hillarys – Our Hillarys Ideas Programme will inspire you to identify and generate fresh ideas to delight our customers and our team

Successful candidates can look forward to joining a lively and friendly team with a fun but fast-paced working environment, where you can have a bright career, and enjoy a fantastic range of benefits. These include free car parking, a health care and lifestyle benefits package, and generous staff discount.

We understand that there is no ‘one size fits all’ approach, and with this in mind, we are dedicated to providing an inclusive workplace where every colleague feels valued and comfortable to be their true self. If you require any reasonable adjustments throughout the recruitment process, please do let us know and we will be happy to accommodate

Everyone who applieswill receive a response.