Customer Care Professional – Global New Accounts - English with Finnish

American Express; Brighton; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

A global financial services firm located in Brighton is looking for a Customer Care Professional to deliver outstanding service to Nordic customers. This full-time role emphasizes building strong customer relationships and ensuring high compliance standards. Candidates should be fluent in English and Finnish, possess strong communication skills, and thrive in a hybrid work environment. Competitive salary and benefits included.

Benefits

Competitive base salaries

Bonus incentives

Comprehensive medical and dental benefits

Flexible working model

Career development opportunities

Qualifications

• Fluent in English and Finnish, especially in a business context.
• Proven ability to multitask and adapt in a fast-paced environment.
• Strong attention to detail and resourcefulness.

Responsibilities

• Deliver world-class customer service.
• Convert new application into card accounts.
• Build strong collaborative partnerships.

Skills

English language

Finnish language

Interpersonal skills

Communication skills

Analytical skills

Organizational skills

Job description

Overview

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

In Global New Accounts (GNA) we place great importance on doing what is right, what is best and what is innovative. The GNA Customer Care Professional for our Nordic customers are empowered to make the start of the journey with AmEx a fantastic experience and one our new customers will never forget.

The team are responsible for working new applications to make sure we cover all requirements to protect our customers and AmEx on a day-to-day basis. New accounts are processed with the highest standard of quality and first-class customer service to build that relationship with our new cardmembers.

The candidate will have the opportunity to be cross-trained across several functions and business units as we manage our daily duties and volumes to ensure our customers always come first.

Responsibilities

• Deliver world-class customer service
• Convert new account applications into New Card Accounts by assessing the applicant’s suitability to become an American Express customer and hold an Amex Card.
• Build strong collaborative partnerships within American Express
• Work compliantly to process anti money laundering and risk verifications on card applications
• Build meaningful relationships with our customers, by offering custom solutions and to negotiate a positive outcome for the Customer and American Express
• Meet and exceed quality goals, compliance regulations and productivity targets
• Navigate a computerized data entry system or other relevant applications
• Uphold the Data Protection and Privacy Act for our Customers
• Update systems accurately and efficiently
• Re-prioritize to adapt to the ever-changing environment

Additional Details

• Location: Brighton
• Workplace operating hours: Our operating hours are 8am to 5pm BST
• Full time 35 hours per week/ 7 hours per day/ Daytime/ Mon – Fri
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

Minimum Qualifications

• English language required alongside an additional language requirement - Finnish speaker with strong verbal and written communication skills especially in a business context
• Demonstrate personal excellence and integrity
• Display a passion to serve by delivering outstanding service for our Customers
• The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis
• Strong interpersonal, communication and listening skills
• Strong verbal and written communication skills
• Excellent resourcefulness skills
• Analytical and problem-solving skills with strong attention to detail
• Outstanding organizational skills
• Navigate multiple systems and digital tools to service our Customers
• Confidence to work in a hybrid environment
• Proven ability to deliver a high productivity and quality of work

Non-considerations for sponsorship: Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

Benefits

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.