Customer Care Product Specialist: Optimize Digital Journeys

ASOS

England

Hybrid

GBP 40,000 - 60,000

Full time

5 days ago

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Benefits offered by this job

Employee discount (ASOS)

Private medical care

25 days annual leave

Learning & development opportunities

Job summary

ASOS is seeking a Product Specialist to optimise Customer Care products and journeys across our digital platforms. You will translate customer needs into practical product improvements, working closely with Product Managers, Engineering and Operations to deliver measurable value for customers and frontline advisors.

As a hands-on contributor, you’ll own execution, experimentation and enablement, ensuring features launch smoothly and adoption is successful while aligning with global Customer Care

Qualifications

Experience within Customer Care, Digital Care or Customer Experience environments.
Proven ability to deliver improvements to digital tools, journeys or processes.
Strong collaboration with Product, Engineering and Operations teams.

Responsibilities

Own and continuously improve defined Customer Care products, tools and journeys.
Translate customer and operational requirements into product enhancements.
Lead delivery and rollout of product changes within your domain.
Monitor performance of digital care tools and identify efficiency gains.
Collaborate with Technology, Product and Operations to reduce friction across experiences.
Contribute insights to roadmap prioritisation and decision-making.

Skills

Analytical skills

Customer Care experience

Agile methods

Stakeholder management

Job description

As a hands-on contributor, you’ll own execution, experimentation and enablement, ensuring features launch smoothly and adoption is successful while aligning with global Customer Care

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