Customer Care Planner: Schedule & SLA Specialist

Guidant Global; Oldham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading service provider is seeking a Customer Care Advisor/Planner based in Oldham. The role involves managing customer service interactions, scheduling work, and maintaining records. Candidates should have strong organisational skills, experience in customer service, and proficiency in IT systems. A clean UK driving licence is required. This full-time position offers a competitive hourly wage of £14.50 for 37.50 hours per week.

Qualifications

• Strong organisational skills to manage tasks efficiently.
• Proven ability to deliver high-quality customer service.
• Excellent written and verbal communication skills.

Responsibilities

• Manage and confirm customer appointments using the Equans IT system.
• Raise, update, and track support tickets for customer requests.
• Investigate and resolve customer complaints effectively.
• Ensure Customer Service Level Agreements (SLAs) are achieved.
• Maintain accurate customer information in databases.

Skills

Organisational skills

Customer service

Communication skills

IT proficiency

Driving licence

Tools

Microsoft Office

CAFM system (Castleton Maintain)

Job description

A leading service provider is seeking a Customer Care Advisor/Planner based in Oldham. The role involves managing customer service interactions, scheduling work, and maintaining records. Candidates should have strong organisational skills, experience in customer service, and proficiency in IT systems. A clean UK driving licence is required. This full-time position offers a competitive hourly wage of £14.50 for 37.50 hours per week.