Customer Care - Part time

McDonald's; North East; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading global fast-food chain in North East England is seeking a Customer Care Assistant to enhance customer experience. This role involves direct interaction with customers, ensuring a welcoming atmosphere, and maintaining cleanliness. Ideal candidates should possess effective communication skills and a friendly demeanor. The position offers a benefits package, including holiday pay and employee discounts.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts

Qualifications

• Genuine smile and ability to connect with customers.
• Attentive listening and face-to-face verbal communication.
• Maintain high standards of cleanliness.

Responsibilities

• Deal with customers and ensure smooth operation in customer areas.
• Make children feel welcome and organise special events.
• Keep manager informed about customer satisfaction.

Skills

Effective communication skills

Friendly and courteous behaviour

Teamwork

High energy levels

Job description

Overview

McDonald's UK has been around for over 50 years! We are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values : Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Benefits package includes : Holiday pay, Service Awards, Meal allowance, Employee discounts from top highstreet and online brands and much more...........