Customer Care Order Processor (FTC)

K2 Recruitment; Bicester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A Bicester-based recruitment company is seeking a Customer Care Order Processor to join their team. The role involves inputting customer orders, managing queries, and utilizing CRM Salesforce. The ideal candidate will have experience in data entry, strong attention to detail, and excellent communication skills. This is a fixed-term contract with a competitive hourly wage of £14.10, and there's potential for a permanent position.

Qualifications

• Previous data entry experience ideally from a similar role.
• Excellent attention to detail and fabulous concentration.
• Logical approach to work with excellent communication skills.

Responsibilities

• Input customer orders into the ordering system.
• Receive and sort inbound customer orders ready for processing.
• Create and manage order queries in CRM Salesforce.

Skills

Data entry experience

Attention to detail

Communication skills

Tools

CRM Salesforce

Job description

An exciting opportunity has arisen to join a Bicester-based company as a Customer Care Order Processor. If you enjoy being part of a large team working towards a common goal this could be the role for you.

This fixed term contract role is a wonderful opportunity to work for a professional and innovative global company who are a leader in their field of expertise.

Responsibilities

• Input customer orders into the ordering system, ensuring all information is up to date
• Receiving and sorting inbound customer orders ready for processing
• Preparing and shipping outbound mail
• Manage and respond to queries
• Monitor orders and liaise with logistical personnel to ensure delivery times
• Process orders in compliance with Corporate Work Instructions
• Validate customer orders and communicate directly with customers when required
• Scan file customer paperwork
• Cut & Scan impressions for custom device orders
• Create and manage order queries in CRM Salesforce
• Capture customer interactions in CRM Salesforce, including customer complaints in compliance with regulatory requirements
• Process orders to meet department quality and productivity targets
• Develop good rapport with customers

Qualifications

• Previous data entry experience ideally from a similar role
• Excellent attention to detail and fabulous concentration
• Ability to prioritise and juggle workloads, with a drive to meet and surpass goals
• Logical approach to work, with excellent communication skills and confidence to liaise with colleagues globally
• Comfortable sitting at a computer and entering data repeatedly

Benefits

Hours of work: Monday to Friday 9am – 5pm
Salary: £14.10 per hour
6‑month temporary contract with potential to become permanent for the right candidate

Contact

K2 Recruitment, 5 London Road, Bicester, Oxfordshire OX26 6BU
Tel: [phone] or 01295 709300
Fax: [phone]
Email: [e-mail]