Customer Care Operative

CSC Recruitment Ltd; East Midlands; On-site; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency is seeking a Customer Care Operative across the North Midlands. This role involves delivering maintenance and repairs, ensuring customer satisfaction, and working effectively within a team. Ideal candidates will have experience in property maintenance and excellent communication skills. A professional and positive attitude is essential for customer interactions.

Qualifications

• Skilled in a core trade with additional experience across other disciplines.
• Previous work in property maintenance, housebuilding, or customer aftercare preferred.

Responsibilities

• Deliver all repairs and maintenance tasks to a high standard.
• Communicate clearly with customers, keeping them updated.
• Take ownership of each job, ensuring safe and tidy completions.
• Organise materials effectively to minimise downtime.

Skills

Strong practical knowledge of building standards and repair methods

Excellent communication and organisation skills

Capable of managing time effectively across multiple locations

Confident diagnosing and fixing issues

Job description

Customer Care Operative - Derbyshire, Nottinghamshire, Staffordshire & Leicestershire

We're seeking a versatile and customer-focused trades professional to join our team, working across the North Midlands, including Derbyshire, Nottinghamshire, Staffordshire, and Leicestershire. This role is ideal for someone who enjoys a varied workload, takes pride in their craftsmanship, and delivers a first-rate service to homeowners.

Day-to-Day Responsibilities

• Deliver all repairs and maintenance tasks to a consistently high standard.
• Communicate clearly with customers, keeping them updated as work progresses.
• Take ownership of each job, ensuring it's completed safely, tidily, and on time.
• Work closely with office-based colleagues to report any recurring or technical issues.
• Organise materials and resources effectively to minimise downtime.
• Keep vehicles, tools, and equipment clean, well-stocked, and ready for use.
• Follow all relevant safety procedures and site requirements.
• Use initiative and experience to resolve issues independently and support the wider team.

What We're Looking For

Experience & Background

• Skilled in a core trade, with additional experience across other disciplines.
• Previous work in property maintenance, housebuilding, or customer aftercare preferred.

Key Skills

• Strong practical knowledge of building standards and repair methods.
• Confident diagnosing and fixing issues with minimal disruption.
• Excellent communication and organisation skills.
• Capable of managing time effectively across multiple locations.
• Familiar with NHBC or similar residential build standards.

Personal Qualities

• Professional, approachable, and respectful in customers' homes.
• Takes pride in leaving every job clean, safe, and finished to a high quality.
• Positive attitude with the ability to work independently or as part of a team.
• Self-motivated, dependable, and proactive in finding solutions.