Customer Care - Morning Shift

McDonald's; Greater London; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading fast-food chain in Greater London is hiring a Customer Care Assistant. You will be the face of the restaurant, ensuring customer satisfaction and maintaining cleanliness. Candidates should possess effective communication skills and a friendly demeanor. This role promises a vibrant work atmosphere and benefits including holiday pay and employee discounts.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts

Qualifications

• Ability to maintain high energy levels while working efficiently.
• Must have attentive listening and face-to-face communication skills.
• Experience or understanding of customer service roles is a plus.

Responsibilities

• Ensure positive communication and customer satisfaction.
• Maintain cleanliness in dining areas and toilets.
• Organize special events and activities for children.

Skills

Effective communication skills

Friendly and courteous behavior

Teamwork

Customer service orientation

Job description

Overview

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values : Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Benefits package includes : Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more...........