Customer Care Manager - Logistics Leader (Flexible Hours)

DHL; Coventry; On-site; GBP 40,000 - 46,000; Full time

Job summary

A leading logistics provider in Coventry seeks a proactive Customer Service Manager to lead their CustomerCare function. The role requires a strong background in customer service, leadership capabilities, and proficiency in Microsoft Office. Responsibilities include managing daily operations, planning labor resources, and mentoring team members. Benefits include free parking, a discretionary bonus, and a generous pension scheme with employer contributions. Join our dynamic team to make a difference in logistics.

Benefits

Free parking

On-site canteen

Discretionary bonus based on performance

Flexible working options

Pension scheme with 8% employer contribution

Free confidential 24/7 GP consultations

Retail and lifestyle discounts

Affordable loans and savings schemes

Free mortgage advice

Qualifications

• Previous Customer Service Manager experience is essential.
• Strong background in Customer Service is required.
• IT literate with skills in Microsoft Office, particularly Excel.

Responsibilities

• Lead the Customer Care function to meet stakeholder needs.
• Plan and review Customer Care labour resources effectively.
• Ensure accurate recording of worked hours and absences.
• Oversee daily operations ensuring performance standards.
• Manage and develop a team of supervisors and agents.
• Provide analysis and reporting within budget preparation.

Skills

Customer Service Background

IT Literacy with Microsoft Office

Leadership Skills

Problem-solving Skills

Excellent Communication Skills

Job description

A leading logistics provider in Coventry seeks a proactive Customer Service Manager to lead their CustomerCare function. The role requires a strong background in customer service, leadership capabilities, and proficiency in Microsoft Office. Responsibilities include managing daily operations, planning labor resources, and mentoring team members. Benefits include free parking, a discretionary bonus, and a generous pension scheme with employer contributions. Join our dynamic team to make a difference in logistics.