Customer Care Manager

Cityscape Recruitment; Woking; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading national developer in the UK is seeking an experienced Customer Care Office Manager to lead customer service operations. This hybrid role focuses on providing exceptional aftercare for homeowners while managing a creative and motivated team. The ideal candidate will have significant experience in customer care or office management within residential development. Competitive salary of up to £50k plus benefits offered.

Benefits

Bonus

Further company benefits

Qualifications

• Proven experience in a customer care or office management role within the residential development or construction sector.
• Strong organisational and leadership skills with the ability to motivate and support a team.
• Excellent communication and problem-solving abilities, with a proactive approach to resolving issues.

Responsibilities

• Oversee the day-to-day management of the Customer Care team.
• Coordinate with construction, technical, and site teams to resolve homeowner issues.
• Monitor and report on performance metrics.

Skills

Organisational skills

Leadership skills

Communication

Problem-solving

Proficiency with CRM systems

Job description

Customer Care Office Manager - Residential Developer

Guildford

Up to £50k plus benefits (Maternity Contract)

Hybrid working

Our client a leading national developer are looking for an experienced and highly organised Customer Care Office Manager to lead the customer service operations for a respected residential developer. This is a key role within a fast-paced, quality-driven environment, ensuring homeowners receive an exceptional aftercare experience that reflects the company's commitment to excellence.

Key Responsibilities

• Oversee the day-to-day management of the Customer Care team, ensuring all enquiries, defects, and service requests are handled efficiently and professionally.
• Coordinate with construction, technical, and site teams to ensure timely resolution of homeowner issues and warranty works.
• Monitor and report on performance metrics, identifying trends and areas for improvement.
• Manage scheduling, documentation, and communication across departments to maintain smooth after-sales operations.
• Uphold a strong focus on customer satisfaction, quality standards, and compliance with company procedures and NHBC requirements.

Benefits and Rewards

The salary will be dependent on the level of exposure to the residential industry. The company offers excellent opportunities and offers a basic salary in the region of up to £50k DOE. In addition to the basic salary there will be further company benefits including bonus and further company benefits.

Requirements

• Proven experience in a customer care or office management role within the residential development or construction sector.
• Strong organisational and leadership skills with the ability to motivate and support a team.
• Excellent communication and problem-solving abilities, with a proactive approach to resolving issues.
• Confident working with CRM systems, databases, and Microsoft Office applications.
• A calm, professional manner and a genuine passion for delivering outstanding customer service.