Customer Care Manager

Thomas Gray Ltd; Flackwell Heath; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-funded SME in the United Kingdom seeks an experienced Customer Care Manager to join a high-performing team. Responsibilities include managing customer relationships from handover through the warranty period and collaborating with various departments to quickly resolve defects. This role offers the opportunity to contribute to a growing company dedicated to high-quality, design-led homes.

Responsibilities

• Driving resolution through internal and external stakeholder management.
• Oversee the Customer journey from handover through to the end of warranty period.
• Work closely with the wider business, particularly the Construction and Technical departments to resolve defects quickly and efficiently.
• Ensure all communication and records are maintained within Group standards.

Job description

Our client is a rapidly growing, well-funded SME who have built a reputation for delivering high quality, design led homes Surrey, Berkshire and Buckinghamshire. With several sites due to start next year, we are looking for an experienced and quality centric Customer Care Manager to join what is already a high performing department.

Key Responsibilities:

• Driving resolution through internal and external stakeholder management
• Oversee the Customer journey from handover through to the end of warranty period.
• Work closely with the wider business, particularly the Construction and Technical departments to resolve defects quickly and efficiently.
• Ensure all communication and records are maintained within Group standards.

Please get in touch for more details and a confidential chat with George.