Customer Care Manager

MJS Group; Exeter; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading multi-trade construction company is seeking a Customer Care Manager in Exeter. This full-time role involves overseeing customer service processes, ensuring high customer satisfaction, and coordinating with internal teams. The ideal candidate has strong management skills, experience in customer service, and proficiency in Microsoft Office. Offering competitive pay and flexibility, this position is vital to enhancing customer experience.

Benefits

Holiday bonus scheme adding 4 days to allowance

Comfortable dress-code

On-site free parking

Qualifications

• Strong expertise in customer service management and customer satisfaction.
• Analytical skills to evaluate customer feedback.
• Great understanding of Microsoft Word and Outlook.
• Excellent written and verbal communication skills.
• Leadership skills to manage the customer care team.
• Experience in the construction industry is a plus.
• CSCS Card would be advantageous.
• Proficiency in customer service software.
• Driving licence required.

Responsibilities

• Oversee customer service processes and resolve inquiries.
• Ensure high level of customer satisfaction.
• Coordinate with internal teams and analyze customer feedback.
• Implement strategies to improve service delivery.
• Oversee customer support operations for timely issue resolution.
• Flexible working hours can be arranged.

Skills

Customer Satisfaction

Customer Service Management

Analytical Skills

Microsoft Excel

Excellent Communication

Leadership

Driving Licence

Job description

Company Description

MJS Group is a leading multi-trade construction company in the South West, specializing in new build homes, commercial buildings, and renovation projects. Operating across Avon, Somerset, Devon, Dorset, and Cornwall, MJS Group offers comprehensive services, including carpentry, timber frame erection, drylining, painting, tiling, plastering, and kitchen fitting. MJS Group is dedicated to delivering excellence in construction and customer satisfaction, could you be the one to lead our multi-award winning aftercare team?

MJS Group offer staff a time-served holiday bonus scheme adding 4 days to the initial starting allowance of 21 days (prorata). The company also offer a comfortable dress-code when in the office and on-site free parking. Located just off the M5, the office is within minutes of Exeter, the A30 and A38 making access easy and simple to find.

Role Description

This is a full-time, on-site role located in Exeter for a Customer Care Manager. The Customer Care Manager will be responsible for overseeing the customer service processes, resolving customer inquiries promptly, and ensuring a high level of customer satisfaction. The role involves coordinating with internal teams, analysing customer feedback, and implementing strategies with the wider team. The manager will also oversee customer support operations and ensure timely resolutions to issues. Working hours can be made flexible to suit the needs of the employee and the business. The role is being advertised at £19 per hour at 30 hours per week, however these can be altered and agreed for the right candidate.

Qualifications

• Strong expertise in Customer Satisfaction, Customer Service Management, and Customer Support
• Analytical Skills to evaluate customer feedback and drive improvements
• Great understanding of Microsoft Excel, Word and Outlook
• Excellent Communication skills, both written and verbal, for effective interaction with customers and internal teams
• Leadership and organizational skills to manage and guide the customer care team
• Experience in the construction industry is an advantage
• CSCS Card would be an advantage
• Proficiency in relevant customer service tools or software
• Driving Licence required