Customer Care Manager

Avocet recruitment ltd; Exeter; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading multi-trade construction company in Exeter is seeking a Customer Care Manager to oversee customer experience and lead an aftercare team. The role requires strong leadership and problem-solving skills, along with experience in customer service management. Flexible working hours and a supportive environment are part of the package.

Benefits

Flexible working hours

Enhanced holiday allowance

Supportive working environment

Relaxed dress code

Free on-site parking

Qualifications

• Proven experience in customer service management or aftercare.
• Strong leadership, communication, and problem-solving skills.
• Confident using Microsoft Office tools.

Responsibilities

• Manage and develop the customer care team to deliver first-class service.
• Handle customer queries, complaints, and resolutions promptly and effectively.
• Liaise with internal site and office teams.

Skills

Customer service management

Leadership

Communication

Problem-solving

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Customer Care Manager – Construction | Exeter | Full‑Time / Flexible Hours

Are you passionate about delivering exceptional customer service and ready to lead an award‑winning team?

A leading multi‑trade construction company in the South West is looking for an experienced Customer Care Manager to join their team in Exeter.

The Role

As Customer Care Manager, you'll oversee all aspects of the customer experience, ensuring a professional, responsive, and high‑quality service for new build and renovation projects across the region. You'll lead a small, dedicated aftercare team, coordinate with internal departments, and use customer feedback to drive continuous improvement.

Key Responsibilities

• Manage and develop the customer care team to deliver first‑class service
• Handle customer queries, complaints, and resolutions promptly and effectively
• Liaise with internal site and office teams to ensure smooth aftercare processes
• Analyse customer feedback to identify trends and improvement opportunities
• Maintain accurate records and reports using Microsoft Office tools

About You

• Proven experience in customer service management or aftercare
• Strong leadership, communication, and problem‑solving skills
• Confident using Microsoft Excel, Word, and Outlook
• Construction or property industry experience is highly desirable
• Driving licence essential; CSCS card advantageous

Benefits

• Flexible working hours
• Enhanced holiday allowance increasing with service
• Supportive and friendly working environment
• Relaxed dress code and free on‑site parking
• Easily accessible location near the M5, A30, and A38

If you're an organised, customer‑focused leader looking for a rewarding role in a respected construction business, we'd love to hear from you.