Customer Care Maintenance Operative

Hill McGlynn Recruitment Limited; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency in Greater London seeks a Customer Care Maintenance Operative to handle various maintenance tasks while delivering outstanding customer service. The role offers a competitive salary of £17.00 to £19.00 per hour, with benefits including a company van and uniform. Ideal candidates should have handyman skills and relevant trade qualifications.

Benefits

Company van

Uniform

Qualifications

• Experience in a similar customer-facing maintenance role.
• Proficiency in plumbing, carpentry, and tiling.
• Attention to detail and high standards of workmanship.

Responsibilities

• Perform maintenance tasks such as plumbing and carpentry.
• Provide exceptional customer service and support.
• Ensure customer satisfaction throughout the process.

Skills

Handyman skills

Excellent communication

Customer service

Education

Relevant trade qualifications

Job description

As a Customer Care Maintenance Operative, you'll be the go-to problem-solver, ensuring our homeowners’ needs are met with efficiency and care.

About the Role

Based in our Kent and Sussex head office, this permanent role offers a competitive salary range of £17.00 to £19.00 per hour, along with a company van and uniform.

Key Responsibilities

• Hands‑on problem‑solving – perform a range of maintenance tasks, from limited plumbing to hanging doors, installing new skirting, tiling, and other household repairs.
• Exceptional customer service – be the friendly face and voice that our customers rely on, providing top‑notch support and ensuring their satisfaction throughout the process.
• Immediate start – the role is available for an immediate start, so you can dive right in and make a difference from day one.

Preferred Requirements

• Experience in a similar customer‑facing maintenance role, with a proven track record of delivering high‑quality work.
• Proficiency in a range of handyman skills, including plumbing, carpentry, and tiling.
• Excellent communication skills, with the ability to liaise effectively with customers and colleagues.
• A keen eye for detail and a commitment to maintaining high standards of workmanship.
• A valid driving licence and the ability to navigate the local area with ease.

Preferred Qualifications

• Relevant trade qualifications or certifications in areas such as plumbing, carpentry, or tiling.
• Previous experience working in the construction or real estate industry.
• A customer service‑focused mindset and a genuine passion for problem‑solving.