Customer Care Lead — KPI & Team Coordination

Portico GB Ltd; Woolpit; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading subcontractor in the new build industry is seeking a Customer Care Supervisor in Woolpit. The role involves supervising the customer care team, ensuring tasks are completed efficiently, and reporting on account progress. Candidates should have previous experience in customer care or administrative roles, strong communication skills, and be organised with attention to detail. This position offers a friendly working environment and the opportunity to contribute to a dynamic team.

Benefits

Friendly working environment

Variety of company benefits

Qualifications

• Previous experience in a customer care or administrative role is essential.
• Experience within the new build industry would be an advantage.
• Strong interpersonal and communication skills are a must.

Responsibilities

• Supervise customer care team to ensure daily tasks are achieved.
• Report on progress of customer care accounts weekly.
• Deal with incoming calls and email inquiries professionally.

Skills

Organisational skills

Attention to detail

Interpersonal skills

Communication skills (email and telephone)

Time management

Computing skills (Excel)

Tools

SAP

Sage

Job description

A leading subcontractor in the new build industry is seeking a Customer Care Supervisor in Woolpit. The role involves supervising the customer care team, ensuring tasks are completed efficiently, and reporting on account progress. Candidates should have previous experience in customer care or administrative roles, strong communication skills, and be organised with attention to detail. This position offers a friendly working environment and the opportunity to contribute to a dynamic team.