Customer Care - Full & Part Time - A1 Colsterworth, NG33 5FF

McDonald's; Grantham; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading global fast food chain in Grantham is looking for a Customer Care Assistant to ensure a welcoming environment for customers. This role involves greeting customers, maintaining cleanliness, and engaging with children. The ideal candidate has excellent communication skills and a friendly demeanor. Shift hours are flexible, with a benefits package including holiday pay and employee discounts.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts

Qualifications

• Excellent interpersonal skills and a genuine smile.
• Ability to connect with customers and make them feel valued.
• Effective communication skills and attentive listening.

Responsibilities

• Welcome customers and ensure a pleasant dining experience.
• Maintain cleanliness in dining and toilet areas.
• Communicate customer feedback to management.

Skills

Attentive listening

Verbal communication

Teamwork

Customer engagement

Job description

Overview

Customer Care staff are required for shifts similar to : 06 : 00-14 : 00 / 11 : 00-19 : 00 / 14 : 00-22 : 00 on Saturdays and Sundays. (Times are flexible on request)

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values : Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Benefits package includes : Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more...........