Customer Care & Finance Support Coordinator

Parkside Recruitment; Bracknell; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A global client in Bracknell is seeking an experienced customer coordinator for a minimum of 6 months. You will handle customer communications, support those in financial difficulty, and ensure compliance with regulations. The ideal candidate has experience in motor finance or customer service and possesses strong organizational and communication skills. This position offers flexibility with remote work options and requires working on Saturdays and bank holidays. Join a compassionate team dedicated to excellent customer service.

Qualifications

• Previous experience in motor finance or customer service environment.
• Ability to build relationships and show compassion.
• Good organizational skills to prioritize and multitask under pressure.
• Strong team player.

Responsibilities

• Handle inbound and outbound calls to customers.
• Respond to customer emails and letters professionally.
• Maintain accurate records of interactions and transactions.
• Support customers experiencing financial difficulties with care.
• Ensure compliance with relevant policies.
• Liaise with external partners for support.
• Identify and report potential fraud cases.
• Achieve a high pass rate on quality assurance.

Skills

Customer service

Compassionate communication

Organizational skills

Team collaboration

Job description

A global client in Bracknell is seeking an experienced customer coordinator for a minimum of 6 months. You will handle customer communications, support those in financial difficulty, and ensure compliance with regulations. The ideal candidate has experience in motor finance or customer service and possesses strong organizational and communication skills. This position offers flexibility with remote work options and requires working on Saturdays and bank holidays. Join a compassionate team dedicated to excellent customer service.