Customer Care Executive

EDEN MOTOR GROUP; Poole; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading automotive service group in Poole is searching for customer-oriented individuals to enhance the customer experience. In this role, you will engage with customers through calls and online chats, addressing inquiries and bookings while ensuring satisfaction. The ideal candidate possesses strong communication skills and a passion for service excellence. The company offers various benefits, including flexible hours and discounts on purchases.

Benefits

Up to 33 days holiday per annum

Access to Perkbox

Discounts on vehicles and servicing

Paid day off for family events

Paid day off on birthday

Death in Service benefit of 4 x salary

Enhanced pension contributions

Flexible working hours

Cycle to Work scheme

In-house management development scheme

Comprehensive in-house training

Free use of Eden Special Occasion Limo

Qualifications

• Ability to interact with customers across multiple channels.
• Experience in handling customer inquiries professionally.
• Capacity to manage time effectively and meet targets.

Responsibilities

• Interact with customers daily via phone, email, and live chat.
• Listen to customer needs and provide appropriate solutions.
• Resolve customer issues in a timely manner.
• Maintain customer records and track interactions.
• Coordinate with dealership teams for consistent service.

Skills

Excellent communication skills

Strong customer service orientation

Ability to troubleshoot

Accuracy and attention to detail

Time management

Passion for customer experience

Job description

Overview

Location: Eden House - Poole

Working Hours: Full Time

Benefit: Customer Contact Centre

If you are ambitious, customer-focused and a team-player, we think you would fit in well at Eden. Committed to a 'Better World of Motoring' for our customers, we are also dedicated to providing a 'Better World of Work' for our colleagues. If you want to maximise your potential in an environment where openness, friendliness, integrity and flexibility are paramount and where communication, rewards and personal development are taken seriously, we would love to hear from you.

The Opportunity

The role involves direct interaction with our customers, answering queries, making bookings and presenting additional products. Above all, ensuring all customers have a smooth and enjoyable experience.

Responsibilities Include

• Interacting with customers on a daily basis through various channels such as phone, email and live chat.
• Listening to the customer to understand their needs and providing the appropriate solutions.
• Handling inbound customer enquiries and resolving issues in a timely and professional manner.
• Making outbound telephone calls (we do not make cold calls, all leads will be either existing customers or customers who have expressed an interest in our products or services via our website or one of our manufacturer’s).
• Maintaining customer records by tracking interactions and recording details of their enquiries and bookings.
• Working closely with our dealership teams to ensure a consistent and high level of customer service.
• Following communication procedures, guidelines and policies.

Successful Candidates Will Demonstrate

• A passion for providing an excellent customer experience.
• Excellent communication skills, both over the phone and in writing.
• Strong customer service orientation.
• A thorough understanding of our products and services.
• The ability to troubleshoot.
• Accuracy and good attention to detail when listening to customers’ requirements.
• The ability to manage your time effectively.
• Hunger to achieve targets and meeting KPIs.

In return we will provide you with the following Eden benefits:

• Rewarding loyalty with up to 33 days holiday per annum.
• Access to Perkbox, a platform which offers Eden colleagues hundreds of perks and discounts.
• Discounts on new and used vehicle purchases (as well as servicing and repairs) for colleagues and their families.
• An extra paid day off each year in addition to your holiday allowance to attend family/celebratory events.
• A paid day off on your birthday.
• Death in Service benefit of 4 x salary.
• Workplace pension scheme offering enhanced employer contributions.
• Flexible working hours.
• Cycle to Work bike purchase scheme through salary exchange.
• Access to Eden Elite, an in-house management development scheme.
• Comprehensive in-house training with our dedicated training department.
• Eden Special Occasion Limo, which is loaned to colleagues, free of charge, for family/celebratory events.

If Eden sounds like a place where you would like to work and develop your career and you have the skills and experience required, please apply today.