Customer Care Executive

Asthon A/S; Ellesmere Port; On-site; GBP 21,000 - 25,000; Full time

Job summary

A leading travel business in Chester is seeking a Customer Care Executive to thrive in a fast-paced environment. You will handle inbound calls and emails, resolve customer queries, and manage booking documentation. Ideal candidates have experience in the travel industry and customer service, along with GCSE English and Maths qualifications. This permanent role offers benefits including travel discounts and career progression opportunities.

Benefits

Staff travel discounts

Performance-related bonuses

Free on-site parking

Training and development opportunities

Standard pension

22 days holiday increasing by 1 day each year

Helping Hand medical support

Qualifications

• Travel industry experience.
• Customer service experience in a fast-paced office.
• GCSE English and Maths: Grade 4 or above (or equivalent).

Responsibilities

• Handle a high volume of inbound calls and emails.
• Resolve customer queries effectively and professionally.
• Manage documentation and booking queries.

Job description

Recruit4staff are representing a leading travel business in their search for a Customer Care Executive to work in Chester.

Job Details

• Pay: £25,000 per annum
• Hours of Work: Monday to Friday, 9am to 5.30pm
• Duration: Permanent
• Benefits: Staff travel discounts, performance-related bonuses, free on-site parking, training and development opportunities, standard pension, 22 days holiday increasing by 1 day each year up to 25 days, Helping Hand medical support.

Job Role: As a Customer Care Executive, you'll thrive in a fast-paced customer-focused environment, using your excellent communication skills to handle a high volume of inbound calls and emails. You'll resolve customer queries effectively and professionally, ensuring every customer receives a positive experience to encourage repeat bookings. You'll also manage documentation, booking queries, flight amendments, and crisis support where needed.

Essential Skills, Experience, Or Qualifications

• Travel industry experience
• Customer service experience in a fast-paced office
• GCSE English and Maths: Grade 4 or above (or equivalent)

Advantageous Skills, Experience, Or Qualifications

• GDS experience with Galileo
• Experience in conflict resolution
• Excellent telephone manner
• Skilled in Microsoft Office (Word / Excel)
• Excellent numeracy and literacy
• Able to manage a diverse range of duties

Additional Information

• Modern office environment
• Full training provided
• Supportive team culture
• Career progression opportunities

Commutable From: Chester, Wrexham, Mold, Flint, Connahs Quay, Ellesmere Port

This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency.