Customer Care Engineer

Willerby Ltd.; Hull Bridge; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading holiday home manufacturer in the UK is seeking a Customer Care Engineer in Hull. This role is pivotal in delivering a professional aftercare service and managing customer warranty issues. The ideal candidate should have experience in a manufacturing process, a qualification in joinery or woodwork, and excellent interpersonal skills. The position requires a proactive individual with strong logistical knowledge in the UK and Europe, offering an opportunity to work within a dedicated team focused on quality customer service.

Qualifications

• Experience in a similar manufacturing process.
• Clean driving license.
• High level of logistical knowledge within the UK and Europe.

Responsibilities

• Represent the business while liaising with clients and customers.
• Manage customer warranty issues and complete service work.
• Maintain a high level of service to customers.
• Support the Customer Service team with product knowledge.

Skills

Excellent interpersonal skills

High Level of product knowledge

Ability to self-manage and be proactive

Excellent eye for detail

Good Level of IT

Education

Qualification in joinery/woodwork

Job description

Customer Care Engineer, Hull

Willerby - it’s our name and is a core component of who we are. We’re so proud of our legacy and to have grown from manufacturing in a tiny village nearby to our sprawling 90-acre site in Hull today. Our goal has always been and always will be dedication to detail and creating a quality product.

With over 75 years experience, Willerby has been the UK’s largest manufacturer of holiday homes and lodges. We love designing practical and beautiful homes for parks not only in the UK but also across the world.

A vacancy has arisen for a Customer Care Engineer at Main Site. To deliver a professional aftercare service to all our customers and work with the company quality standard.

Key responsibilities

• Represent the business at all levels, liaising with clients, customers and dealers in a professional manner
• Manage customer warranty issues and complete all service work to the Company’s expected quality standard
• Maintain a high level of service to all our customers using the ethos “our customer, our responsibility”
• Support the wider Customer Service team with knowledge of products as necessary
• Ensure workload is prioritised regularly so customer issues can be remedied at the earliest opportunity
• Ensure that off-site Health & Safety risk assessments are completed, and off-site park rules and procedures are followed

Essential / Desirable Criteria

• Experience of the same/similar manufacturing process
• Qualification in joinery/woodwork
• High Level of product knowledge
• Clean driving license
• High level of logistical knowledge within the UK and Europe.
• Excellent interpersonal skills
• Ability to self-manage and be proactive
• Good project management on all aspects of service rectification
• Driven and confident individual
• Energetic and enthusiastic
• Good all-round knowledge of procedures
• Confident to multi-task on a finished product.
• Excellent eye for detail
• Good Level of IT
• Ability to feedback into the business in a professional manner
• Ability to produce technical and written reports.