Customer Care Coordinator - 12 Month Fixed Term Contract

Office Angels; Witham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency is seeking a Customer Care Coordinator for a 12-month fixed-term contract in Witham, Essex. The role involves responding to customer queries, resolving complaints, and maintaining detailed interaction records. Ideal candidates will have strong communication skills and a passion for customer service. Join a supportive team environment that offers professional development and competitive salary.

Benefits

Opportunities for professional development

Competitive salary and benefits package

Fun team-building events

Qualifications

• Previous experience in customer service or a related field is a plus!
• A warm, friendly demeanor that puts customers at ease.
• Genuine enthusiasm for helping others.

Responsibilities

• Responding promptly to customer queries via phone, email, and chat.
• Resolving customer complaints with a positive attitude.
• Maintaining detailed records of customer interactions.

Skills

Excellent communication skills

Strong problem-solving abilities

Ability to multitask

Proactive approach

Job description

Customer Care Coordinator - 12 Month Fixed Term Contract £25,000 - £30,000 per annum Witham, Essex Monday-Friday, 8:30am-5pm

Are you a people person with a passion for delivering exceptional customer service? Do you thrive in a dynamic environment where every day brings new challenges? If so, we want YOU to join our client's vibrant team as a Customer Care Coordinator! Their mission is to provide unparalleled support to their clients, ensuring that they feel valued and heard every step of the way. They're committed to fostering a positive work culture where creativity and collaboration flourish.

Your Role:

• Responding promptly to customer queries via phone, email, and chat
• Scheduling the relevant contractor based on details provided by the customer
• Resolving customer complaints with a positive attitude and swift solutions
• Collaborating with various teams to enhance the overall customer experience
• Maintaining detailed records of customer interactions and feedback
• Participating in team meetings and training sessions to continuously improve their service

What Our Client is Looking For:

• Excellent communication skills, both verbal and written
• A warm, friendly demeanor that puts customers at ease
• Strong problem-solving abilities and a proactive approach
• The ability to multitask and prioritize effectively in a fast-paced environment
• Previous experience in customer service or a related field is a plus!
• A genuine enthusiasm for helping others

Why Join Them?

• Opportunities for professional development and career advancement
• A competitive salary and benefits package
• Fun team-building events and activities to foster connections
• A chance to make a real impact on our customers' lives
• A supportive and inclusive work environment where your voice matters

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.