Customer Care Coordinator

Keepmoat Homes; Nottingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading homebuilding company in Nottingham seeks a Customer Care Coordinator to enhance customer care services. This role emphasizes efficient communication with customers and contractors to maintain high satisfaction levels. Ideal candidates should have customer care experience, strong organizational skills, and a collaborative mindset. The position is a fixed-term 12-month contract.

Qualifications

• Experience in Customer Care, preferably within the housebuilding or construction industry.
• Ability to liaise effectively with customers and subcontractors.
• Strong organisational skills and a collaborative attitude.

Responsibilities

• Liaise with customers and subcontractors for after sales/maintenance.
• Ensure availability of materials and labour before work starts.
• Contact customers after legal completion to ensure satisfaction.
• Accurately produce documentation related to customer care.
• Update the COINS system to maintain an accurate customer database.

Skills

Customer Care experience

Organisational and planning skills

Creative problem-solving

Communication with stakeholders

Job description

We have an exciting opportunity for aCustomer Care Coordinator to join our friendly Customer Care Team in our East Midlands region, based near Nottingham, just off junction 25 of the M1. This role is a fixed term, 12 month contract initially.

The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site, and management teams whilst maintaining effective working relationships. The successful candidate will manage and continually improve the Customer Service experience for Keepmoat customers to support our ambitions maintain our 5-star builder status and a leader in Customer Service in the homebuilding industry.

The duties of the role include (but are not limited to);

• Liaise with all customers and sub-contractors, site managers, etc. to establish an excellent after sales/maintenance response to all complaints / queries
• Ensure all materials and labour required are available prior to starting works
• Ensure the customer care / after sales image by personally contacting customers after legal completion to ensure the customer is happy and satisfied
• Produce all relevant documentation relating to customer care accurately and in a timely manner
• Take responsibility for updating COINS system in a timely and efficient manner to ensure accuracy of customer database

Skills, knowledge & experience

We are looking for someone who embodies our Keepmoat values; astraightforwardand friendly team player who has Customer Care experience,who iscreativeand used to using their organisational and planning skills within a Customer Care environment. They will bepassionateabout providing the highest quality customer care, and acollaborativeteam player, with experience communicating with different stakeholders.

Experience within a similar role in the housebuilding/construction industry would be beneficial but is not essential.

If this sounds like you, please apply now. As the above is not an exhaustive list of responsibilities, for more information including a full job description and person specification, please contact us.