Customer Care Coordinator

Crest Recruitment; Northampton; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading residential developer is seeking a Customer Care Coordinator in Northampton. The role involves supporting customers, reporting to the Customer Care Manager, and addressing issues quickly. Ideal candidates will have experience in customer care, possess strong communication skills, and be proactive in problem-solving within a flexible environment. Competitive salary up to £30,000 with bonus schemes and excellent benefits.

Benefits

Company bonus schemes up to 12%

25 days holiday plus bank holidays

Company pension scheme

Private healthcare

Choice of flexible benefits

Choice of corporate benefits

Qualifications

• Previous Customer Care experience within a fast-paced environment.
• Experience within the housing or construction industry is desired but not essential.
• Understands the importance of quality standards and procedures.

Responsibilities

• Communicate with customers to address issues promptly.
• Record customer information accurately in the system.
• Coordinate appointments, labor, and parts for problem resolution.

Skills

Customer Care Champion

Excellent Communication Skills

Proactive Problem Solving

Calm Under Pressure

Flexibility in Approach

Competent in MS Word, Excel, and Outlook

Tools

COINS

Job description

Customer Care Coordinator – 5* national residential developer

• Role: Customer Care Coordinator (The Midlands region)
• Reporting to: Customer Care Manager
• Salary: Competitive base salary up to £30,000 per annum and 12% monthly/quarterly bonuses on offer
• Location: Northampton
• Working arrangements: Hybrid working between office, site, and home based working on offer
• Immediately available

About the role

We are excited to be recruiting for a Customer Care Coordinator to join our Northampton, The Midlands regional team. Due to continued growth and expansion across the region, we are now looking to further strengthen their Customer Care team with the addition of a Customer Care Coordinator, reporting to the Head of Customer Care and Customer Care Manager. The Customer Care Coordinator will communicate with our customers, site managers, directly employed maintenance operatives and contractors to encourage customers to provide us with information about any problems that they may have, to record that information carefully on our computer system, and to arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour and parts.

About you

• A champion for customer care
• Previous Customer Care experience within a fast paced and busy environment
• Experience within the housing or construction industry is desired but not essential
• The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills
• Understands importance of Quality standards and procedures and the requirement needed to achieve and maintain a 5* customer service and customer journey
• Excellent telephone manner
• Excellent communication skills, both verbal and written
• Excellent listening skills, understanding customer requirements
• Proactive and able to take initiative
• Flexible in approach
• Competent user of MS Word, Excel and Outlook
• Experience within the New home environment beneficial but not essential
• Knowledge of COINS is an advantage but not essential as training will be provided

Benefits package

• Competitive base salary up to £30,000
• Company bonus schemes up to 12% per annum plus monthly bonuses
• 25 days holiday plus bank holidays
• Company pension scheme
• Private healthcare
• Choice of flexible benefits
• Choice of corporate benefits